Full Time Approved Manager on Duty

The Full Moon Hotel; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Free parking

Staff meals on shift

Discounts on food and beverages

Consistent hours & rosters

Training & progression opportunities

Job summary

The Full Moon Hotel in Queensland is seeking an experienced Approved Manager on Duty to join our leadership team in a permanent full-time role. You will oversee daily operations, support staff across restaurant, bars, gaming and events, and ensure an outstanding guest experience with high standards and regulatory compliance.

We value hands-on leadership, clear communication and a people-first approach. RSA/RSG-certified managers with a calm, solutions-focused mindset will thrive in our

Qualifications

• 12 months previous management experience within a busy hospitality venue.
• Demonstrated ability to confidently lead teams in a fast-paced environment.
• Passion for hospitality and delivering exceptional customer experiences.
• Strong communication and interpersonal skills.
• RSA and RSG certificates current; QLD liquor licensing knowledge or willingness to obtain.

Responsibilities

• Oversee day-to-day running of the venue across departments.
• Lead, support and motivate supervisors and team members during service.
• Coordinate staffing and respond to operational requirements across shifts.
• Maintain high standards of customer service, presentation and venue cleanliness.
• Manage customer feedback, complaints and service recovery professionally.
• Support training, coaching and development of team members.
• Ensure responsible service of alcohol and gambling compliance.
• Handle cash, reconciliations and shift-related admin tasks.
• Communicate with senior management and ensure clear shift handovers.

Skills

Leadership

Team leadership

Customer service

Communication

Problem solving

Job description

Join the leadership team of QHA 2026 Overall Hotel of the Year – The Full Moon Hotel

Permanent full-time position offering stability and long-term career opportunity.

Take a key leadership role across a busy, multi-faceted hospitality venue.

Leading and supporting restaurant, bars, gaming, TAB, live entertainment, functions and high volume trade.

Join an experienced management team with strong operational support.

Career opportunities – genuine development and progression pathways within an established hospitality business.

Supportive, family-owned and operated business with hands-on senior leadership.

Work alongside long-standing hospitality professionals in a venue known for team retention.

Be part of an award-winning venue overlooking Moreton Bay, just 25 minutes from Brisbane CBD.

Enjoy variety – no two shifts are the same in our fast-paced, popular destination venue.

Safe, inclusive and team-focused workplace where leadership, accountability and contribution are genuinely valued.

About Us

For more than 150 years, The Full Moon Hotel has been a much-loved destination for locals and visitors alike. Positioned on the waterfront at Sandgate with sweeping views across Moreton Bay, the Full Moon combines a relaxed coastal atmosphere with the energy of one of Brisbane’s busiest hospitality venues.

Our venue includes award-winning bistro dining, multiple bars, full TAB facilities, live entertainment, functions and events, a VIP Gaming Lounge, and four local Bottleshops.

What truly sets us apart is our people and culture. Many of our team members have built long-term careers with us, and we are proud to promote from within wherever possible and create an environment where hospitality professionals can genuinely thrive.

As a family-owned and operated venue with four generations of pub industry history behind us, we understand the importance of strong leadership, teamwork and creating a workplace people actually enjoy coming to.

About The Role

We are seeking an experienced and people-focused Approved Manager on Duty to join our management team in a permanent full-time position.

This is a hands-on operational leadership role responsible for overseeing the day-to-day running of the venue, supporting our team and ensuring our customers consistently receive the high standard of hospitality the Full Moon is known for.

Working across our diverse venue operations, you'll lead teams through busy services, support supervisors and team members, respond confidently to operational and customer matters and ensure the venue operates safely, professionally and in accordance with our policies and regulatory obligations.

Our Duty Managers are visible leaders. You'll be expected to be present on the floor, build strong relationships with our team and customers, communicate clearly and calmly, and lead by example.

We are looking for someone who understands that great venue management isn't simply about running a shift – it's about creating an environment where both customers and team members feel welcome, supported and valued.

Your Shift May Include:

Leading the venue and coordinating operational teams throughout your shift

Opening and closing the venue and completing associated management procedures

Supporting restaurant, bar, gaming, TAB and other operational areas as required

Leading, supporting and motivating supervisors and team members during service

Coordinating staffing and responding to operational requirements throughout the shift

Maintaining exceptional standards of customer service, presentation and venue cleanliness

Managing customer feedback, complaints and service recovery professionally

Supporting the training, coaching and development of team members

Monitoring responsible service of alcohol and responsible gambling requirements

Ensuring venue policies, procedures and regulatory requirements are consistently followed

Managing cash handling, reconciliations and other shift-related administrative responsibilities

Responding appropriately to incidents, security matters and emergency situations

Communicating effectively with senior management and completing clear shift handovers

Working collaboratively with the wider management team to continually improve our customer and team experience

To Be Successful In This Role You Will Need:

12 months previous management experience within a busy hospitality venue

Demonstrated ability to confidently lead teams in a fast-paced environment

A genuine passion for hospitality and creating exceptional customer experiences

Strong communication and interpersonal skills

A calm, solutions-focused approach when managing challenging situations

Excellent judgement, accountability and decision-making skills

A positive attitude and team-focused leadership style

High standards of reliability, professionalism and personal presentation

The ability to build positive relationships with customers and team members

Strong understanding of hospitality operations and compliance requirements

Current RSA and RSG certificates

RMLV / Approved Manager / relevant Queensland liquor licensing requirements, or willingness and eligibility to obtain

Availability to work across a rotating hospitality roster, including nights, weekends and public holidays

A commitment to continuous improvement, learning and developing others

Why you’ll love working at Full Moon Hotel

Free ample parking

Staff meal while on shift

Generous discounts on food and beverages

Consistent hours and reliable rosters

Training, development and genuine opportunities to progress

Work across an award-winning, family-owned hospitality venue

A supportive team with a strong focus on wellbeing and looking after our people

Above all, we're looking for a leader with the right attitude – someone who is approachable, dependable, willing to get involved and genuinely cares about the people they work with.

Why Join The Full Moon Hotel?

At Full Moon, you're not simply managing shifts – you're becoming part of an established leadership team within a family-owned hospitality business that values its people and believes in developing long-term careers.

We want our managers to lead with confidence while still having the support of an experienced management team around them.

You'll have the opportunity to work across a diverse hospitality operation, develop your leadership capability and play an important role in maintaining the culture and customer experience that have made the Full Moon a Brisbane hospitality institution.

If you're an experienced hospitality leader who enjoys being hands-on, takes pride in supporting a great team and wants to build a long-term career within a respected venue, we'd love to hear from you.