Fulfilment Project Implementation Manager

Ingka External; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

IKEA Australia seeks a Fulfilment Project Implementation Manager to drive end-to-end implementations across the DC/CDC network, based at Marsden Park. You will collaborate with country teams, technical specialists and external partners to ensure readiness and a smooth transition into operations.

You will lead change management, stakeholder engagement and governance, shaping action plans, risk mitigation and timely delivery in a dynamic retail logistics environment.

Qualifications

• Experience leading complex project implementations within supply chain, logistics, fulfilment or retail operations.
• Ability to drive operational readiness and manage change in fast-paced environments.
• Strong communication with diverse stakeholders across functions.
• Organised, proactive and solutions-focused with multiple priorities.
• Experience in matrix organisations and collaboration with country teams.
• Passion for continuous improvement and customer-focused solutions.

Responsibilities

• Coordinate operational readiness activities with stakeholders to prepare for implementation.
• Develop and deliver change-management plans to build engagement and adoption.
• Lead cross-functional collaboration between CDC onsite teams, Service Office Customer Fulfilment, and country teams.
• Assess impacts on processes and customer experience and develop action plans with risks and mitigations.
• Manage project governance, reporting and stakeholder updates with visibility of milestones.
• Support knowledge transfer and handover to operations after implementation.
• Monitor performance against objectives, timelines, and budgets, taking corrective action as needed.

Skills

Leadership in complex projects

Operational readiness

Stakeholder engagement

Change management

Cross-functional collaboration

Continuous improvement

Job description

At IKEA, we believe a better everyday life starts with delivering a seamless experience for our customers. As we continue to develop our omnichannel fulfilment network, we’re looking for an experienced and collaborative Project Implementation Manager to support the successful delivery of a significant operational initiative. Based within Customer Fulfilment, this role will play a key part in operational readiness, stakeholder alignment and business adoption across our DC/CDC network.

What you need to know

As the Fulfilment Project Implementation Manager, you will lead the end-to-end implementation activities for an operational initiative across our DC/CDC network. Working closely with technical specialists, country teams and a diverse range of internal and external stakeholders, you will help prepare the organisation for implementation and support a smooth transition into operations.

About this work area

• Coordinate operational readiness activities, partnering with technical specialists and business stakeholders to prepare the organisation for implementation.
• Develop and deliver communication and change-management plans that build engagement, understanding and adoption across a range of unit roles.
• Lead cross-functional collaboration between CDC onsite operational teams, Service Office Customer Fulfilment teams, Country teams and Intralogistics partners.
• Assess impacts on operational processes, customer experience and ways of working, and develop appropriate action plans, including risk and mitigation plans.
• Manage project governance, reporting and stakeholder updates providing clear visibility of risks, milestones and outcomes.
• Support knowledge transfer, capability building and handover to operational teams following implementation.
• Monitor performance against agreed objectives, timelines, budgets and taking corrective action where required.

You are an experienced project professional who thrives in complex operational environments and has a proven track record of delivering large-scale logistics, fulfilment or supply-chain projects. You excel at stakeholder engagement, change management and operational readiness, bringing people together to implement change successfully. You have strong communication skills and a collaborative approach and can influence across functions to deliver outcomes in a dynamic, fast-paced environment.

To be considered for this role, you will have:

• Experience leading complex project implementations within supply chain, logistics, fulfilment or retail operations.
• Skills in driving operational readiness and managing change in fast-paced, evolving environments.
• Confidence communicating with, influencing and aligning diverse stakeholder groups, including operational teams, technical specialists and external partners.
• Strong organisation and a proactive, solutions-focused approach, with the ability to manage multiple priorities and deliver to tight timeframes.
• Comfort working across a matrix organisation and collaborating with local and country teams across multiple disciplines.
• A passion and experience in continuous improvement and creating efficient, customer-focused operational solutions.

About the role

Contract type: Temporary Full Time, 76hrs/fortnight (15-month fixed-term contract)

Reporting line: DC Manager

Location: IKEA Distribution Centre, Marsden Park

Pre-employment check: If you are successful for this role, you will be required to obtain a national police check.