Fulfilment Centre Operations Manager

Wacol Trade and Customer Fulfilment Centre; Brisbane; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Team discount

OnePass membership

100+ benefits

Parental leave 12 weeks

festive gifts

Cafe discounts

Travel opportunities

Job summary

Wacol Trade and Customer Fulfilment Centre – Wacol QLD is seeking a Fulfilment Centre Operations Manager to lead daily operations, safety and end-to-end fulfilment performance. You will drive a high-performing culture, empower leaders, and deliver improvements in inventory, service and cost across the Queensland site.

The role reports to the Fulfilment Centre Manager and requires strategic thinking, strong organisation, and excellent stakeholder collaboration to optimise operations and deliver

Qualifications

• Experience leading large teams in distribution or fulfilment within a retailer or FMCG context.
• Strong decision-making with both tactical and strategic calibri planning and execution.
• Excellent communication and stakeholder collaboration skills.
• Deep understanding of inventory, third-party logistics, last-mile, and space/layout optimisation.

Responsibilities

• Drive engagement and a strong culture across the site in line with Bunnings values.
• Lead and develop a team of senior leaders across departments.
• Promote safety and wellbeing training for all staff.
• Ensure inventory, freight receipt accuracy, and on-time picking and last-mile dispatch.
• Manage KPI performance across safety, people, service and cost.
• Continuously identify improvements and implement action plans.

Skills

Distribution/fulfilment network

Senior site leadership

Safety processes & legislation

Logistics cost drivers

Job description

Wacol Trade and Customer Fulfilment Centre – Wacol QLD

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few

Free standard OnePass membership

Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

12 weeks paid parental leave, regardless of gender

Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

What you’ll do

We are looking for a Fulfilment Centre Operations Manager –for our Wacol Trade and Fulfilment Centre!

Reporting to the Fulfilment Centre Manager, you will be responsible for the day-to-day operations of your departments, ensuring safety, service and optimisation of the site across end-to-end fulfilment operations.

• Actively drive engagement and a great culture across the site, in line with the vision and values of Bunnings
• Enable your team of leaders to successfully lead and manage their departments
• Lead a proactive safety and wellbeing culture and ensure team receive relevant safety and wellbeing training
• Ensure inventory and primary freight receipt accuracy, picked on time, last mile dispatch standards, while delivering quality service outcomes to our consumer and commercial customers across QLD
• Manage performance KPI’s in the areas of safety, team, service and cost
• Proactively analyse your operations to identify opportunities for continuous improvement and then put those plans into action

Who we’re looking for

You will bring previous demonstrated experience in leadership, with the ability to lead an engaged, high performing team of leaders to deliver an exceptional customer service experience and business outcomes.

You will have well developed tactical and strategic decision-making skills, coupled with excellent organisation and planning skills. Your exceptional communication skills will enable you to form strong partnerships and collaborate with key stakeholders.

You’ll Need:

• Strong demonstrated distribution or fulfilment network experience within a large retailer or FMCG Supply Chain business
• Demonstrated experience in a senior site operational leadership role
• Advanced understanding of safety processes and legislation
• A deep understanding of the key cost drivers of logistics operations including; inventory management, third party logistics, last mile transport, resource planning, and space/layout optimisation.

You’ll be part of a workplace where you’ll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities.We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that’s backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

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