Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Penrith; Sur place; AUD 56 000 - 68 000; Plein temps

Avantages offerts par ce poste

Disability Confident employer scheme

Résumé du poste

Government Recruitment Service is seeking a Verification Assurance Officer to join the North West and Wales team. The role requires on-site work at a Jobcentre, interviewing claimants and collaborating with colleagues to verify information and prevent fraud at the frontline.

This permanent, full-time position involves frequent travel between sites and delivering customer education on responsibilities, with a focus on accurate MI and contributing to fraud strategy.

Qualifications

• Excellent communication skills and ability to explain complex information clearly.
• Experience in front-line verification or fraud prevention is desirable.
• Ability to work with colleagues across multiple sites and teams.

Responsabilités

• Interview claimants and conduct verification activities on identification and other cost elements.
• Collaborate with Jobcentre colleagues to verify evidence and tackle fraud on the frontline.
• Provide regular feedback on trends and contribute to risk and intelligence teams.
• Lead customer education sessions on responsibilities and consequences of non-compliance.
• Maintain accurate management information as directed.

Connaissances

Interviewing

Fraud awareness

Communication

Stakeholder engagement

Data interpretation

Description du poste

Government Recruitment Service is seeking a Verification Assurance Officer to join the North West and Wales team. The role requires on-site work at a Jobcentre, interviewing claimants and collaborating with colleagues to verify information and prevent fraud at the frontline.

This permanent, full-time position involves frequent travel between sites and delivering customer education on responsibilities, with a focus on accurate MI and contributing to fraud strategy.