Frontline Customer Experience Associate - Part Time Onsite

Service NSW; Cooma; On-site; AUD 67,000 - 82,000; Part time

Benefits offered by this job

Career development

Health and well-being programs

Job summary

Service NSW is seeking a Customer Service Representative for Cooma Service Centre. This onsite, part-time role (20 hours/week) requires working Monday–Friday with a 4-hour minimum shift.

You will handle in-person and phone enquiries, delivering empathetic, efficient service and upholding confidentiality while navigating multiple systems. Join a team focused on delivering high-quality customer experiences across NSW.

Qualifications

• Customer service experience is essential.
• Strong communication skills and empathy in handling enquiries.
• Ability to manage face-to-face and phone enquiries in a blended frontline environment.
• Proficiency navigating multiple computer systems and maintaining confidentiality.

Responsibilities

• Support customers across the region with a mix of in-person and phone enquiries.
• Deliver professional, respectful, customer-focused service in a fast-paced environment.
• Contribute to a positive customer experience and teamwork across Service NSW.

Skills

Customer service

Communication

Face-to-face interactions

Inbound calls

Attention to detail

Confidential information handling

Team collaboration

Tools

CRM systems

Job description

Service NSW is seeking a Customer Service Representative for Cooma Service Centre. This onsite, part-time role (20 hours/week) requires working Monday–Friday with a 4-hour minimum shift.

You will handle in-person and phone enquiries, delivering empathetic, efficient service and upholding confidentiality while navigating multiple systems. Join a team focused on delivering high-quality customer experiences across NSW.