Front Office Supervisor & Receptionist - Kununurra

G'day Group; Kununurra; Presencial; AUD 30.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible casual hours

Accommodation available

Discounted park stays nationwide

Discounts with G’day Rewards Partners

Service recognition awards

Employee assistance program

Internal promotions

Descripción de la vacante

G’day Group is seeking a Front Office Supervisor and Receptionists for Discovery Parks – Kununurra. You will deliver exceptional guest service, handle check-ins/outs, reservations, and collaborate with housekeeping to ensure smooth operations and accurate accounts.

Ideal candidates have hospitality front office experience, strong communication, cash handling ability, and flexibility to work weekends and holidays. A current driver’s licence is essential for this on-site role.

Formación

• Previous Front Office experience within the hospitality industry.
• Proficient communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic, positive attitude and flexible availability.

Responsabilidades

• Provide high standard of customer service for park guests.
• Process guest check-ins and check-outs accurately.
• Use park booking system to manage reservations and accounts.
• Coordinate with Housekeeping on readiness of accommodation.
• Provide information about local attractions and facilities.
• Manage day-to-day office administration and guest communications.
• Maintain relationships with park teams, residents and guests.
• Supervise front office staff, including training, rostering and performance.

Conocimientos

Front Office experience

Guest experience

RMS or Reservation System

Communication skills

Cash handling

Organizational skills

Positive attitude

Weekend/evening flexibility

Current driver's licence

Herramientas

RMS or similar system

Descripción del empleo

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

Discovery Parks – Kununurrais the only park on the edge of the lake, with diverse accommodation from luxury cabins to simple camping sites. This is the gateway to some of Western Australia’s most remarkable natural attractions.

The Role

We are seeking a Front Office Supervisor and Receptionists to be the welcoming face of our park. Your duties include but are not limited to:

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests
• Supervising front office staff, including training, rostering, and performance monitoring

What we look for

To be successful in this role you will have:

• Previous Front Office experience within the hospitality industry
• Passionate about delivering exceptional Guest experience
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential

Benefits to You

• Multiple roles available with an immediate start!
• Enjoy flexible casual hours, with 30+ hours per week available
• Accommodation can be provided
• Discounted accommodation at over 300 G'day Group holiday parks nationally
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities

Before receiving a job offer, candidates must consent to a Federal Police Clearance.

This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.