Front Office Supervisor / Co-Caretaker

Oaks Hotels, Resorts & Suites; Casuarina; On-site; AUD 1,725,000 - 2,587,000; Full time

Benefits offered by this job

Live on-site accommodation

Utilities included

Wi-Fi provided

Access to resort facilities

Hotel brand discounts

Job summary

Oaks Casuarina Santai Resort in New South Wales is seeking a Front Office Supervisor / Co‑Caretaker to lead the team, welcome guests, and uphold our high service standards in an award‑winning resort setting. This full‑time, on‑site role offers free on‑site accommodation, utilities and Wi‑Fi, access to resort facilities, and a supportive workplace culture that recognises hospitality excellence.

Responsibilities include managing guest arrivals and departures, resolving issues promptly, and

Qualifications

• Demonstrated leadership skills with ability to motivate a team.
• Extensive hospitality background with guest service standards.
• Exceptional customer service and professionalism under pressure.
• Strong time management and task prioritisation.
• Impeccable professional presentation.
• Flexibility to work weekends as required.

Responsibilities

• Lead and support the team to deliver exceptional guest experiences.
• Serve as a role model and motivate staff to high service standards.
• Oversee daily tasks and ensure timely, accurate completion.
• Manage guest arrivals and departures for seamless check‑in/out.
• Address and resolve guest complaints promptly and professionally.

Skills

Leadership

Guest service

Time management

Communication skills

Flexible schedule

Professional presentation

Job description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Casuarina Santai Resort has recently been recognised with a prestigious industry award, and we’re looking for a passionate and driven Front Office Supervisor / Co‑Caretaker to join our amazing team on a Full‑Time basis.

This is your chance to work in an award-winning resort environment while enjoying the rare perk of free on‑site accommodation including Wi‑Fi and electricity with just a short stroll from local cafés and stunning beaches.

Why you’ll love this role

• Live on‑site and embrace the coastal lifestyle
• Free accommodation, utilities, and Wi‑Fi provided
• Enjoy our resort facilities in your downtime from tranquil lounge areas to refreshing pools
• Be part of a team that’s just been recognised for excellence in hospitality

About the role

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
• Manage guest arrivals and departures efficiently, ensuring a seamless check‑in/check‑out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Hourly Rates (excluding superannuation)

Monday - Friday: $31.30 per hour

Saturday: $39.13 per hour

Sunday: $46.95 per hour

Qualifications

• Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.
• Strong time management skills, with the ability to prioritise tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work‑life balance:

What We Offer

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.