Front Office Supervisor

Accor; City of Brisbane; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Career development opportunities

Inclusive team culture

Accommodation discounts

Leading luxury hotel

Job summary

Sofitel Brisbane Central, part of the Accor network, is seeking a passionate Front Office Supervisor to lead our Front Office team and deliver luxury guest experiences from arrival to departure.

In this hands-on role, you’ll coordinate Reception, Concierge, Call Centre, Portering and Night Audit, uphold Sofitel’s standards, support team development and ensure smooth hotel operations. We offer career development within the global Accor network and an inclusive team culture.

Qualifications

• Previous Front Office or hotel supervisory experience.
• Passion for luxury hospitality and guest service excellence.
• Strong communication, leadership, and interpersonal skills.
• Ability to thrive in a fast-paced environment.
• A positive, professional, and team-focused attitude.

Responsibilities

• Lead the Front Office team and deliver luxury guest experiences from arrival to departure.
• Coordinate daily operations across Reception, Concierge, Call Centre, Portering and Night Audit.
• Uphold Sofitel’s luxury standards and support team development.
• Ensure smooth hotel operations and guest satisfaction.

Skills

Front Office

Supervisory experience

Leadership

Communication

Problem-solving

Teamwork

Job description

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

Job Description

Join the elegance of Sofitel Brisbane Central and become part of a team that brings the art of French hospitality to life. We are seeking a passionate and energetic Front Office Supervisor to lead our Front Office team and deliver exceptional luxury guest experiences from arrival to departure.

In this hands-on leadership role, you will support the daily operations of Reception, Concierge, Call Centre, Portering, and Night Audit while inspiring your team to provide outstanding service at every touchpoint. You will play a key role in maintaining Sofitel’s luxury standards, supporting team development, and ensuring smooth hotel operations.

What You’ll Bring

• Previous Front Office or hotel supervisory experience
• A passion for luxury hospitality and guest service excellence
• Strong leadership, communication, and problem-solving skills
• Ability to thrive in a fast-paced environment
• A positive, professional, and team-focused attitude

What We Offer

• Career development opportunities within the global Accor network
• A supportive and inclusive team culture
• Employee benefits and accommodation discounts worldwide
• The opportunity to work in one of Brisbane’s leading luxury hotels

If you are passionate about creating memorable guest experiences and ready to take the next step in your hospitality career, we would love to hear from you.

Qualifications & Requirements

• Previous experience in a Front Office, Guest Services, or hotel team leader or supervisory role preferred
• Passion for luxury hospitality and delivering exceptional guest experiences
• Strong communication, leadership, and interpersonal skills
• Professional presentation and a positive, team-focused attitude
• Ability to remain calm and organised in a fast-paced environment
• Strong attention to detail and problem-solving abilities
• Willingness to learn, grow, and embrace Sofitel luxury service standards
• Flexibility to work a rotating roster, including evenings, weekends, overnight shifts, and public holidays
• Full working rights in Australia required

We are looking for someone who is enthusiastic, motivated, and passionate about creating memorable guest experiences while growing their career within luxury hospitality.

Additional Information

Bring your passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Thrive in our Sofitel Brisbane Central community, with:

• Discounts for ambassadors, families and friends at Accor Hotels worldwide
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary food in the ambassador dining room
• Laundered uniforms.