Front Office Supervisor

Sofitel; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Career development

Inclusive team culture

Accommodation discounts

Wellbeing initiatives

Job summary

Sofitel Brisbane Central is seeking a passionate Front Office Supervisor to lead our Front Office team and deliver exceptional luxury guest experiences from arrival to departure, right in the heart of Brisbane.

In this hands-on leadership role you will oversee Reception, Concierge, Call Centre, Portering and Night Audit, coach colleagues, uphold Sofitel's luxury standards and ensure smooth hotel operations, while adapting to a fast-paced environment and a rotating roster.

Qualifications

• Previous Front Office or hotel supervisory experience.
• Passion for luxury hospitality and guest service excellence.
• Strong leadership and communication skills.
• Ability to thrive in a fast-paced environment.
• Flexibility to work a rotating roster, including evenings and weekends.

Responsibilities

• Lead Front Office team to deliver luxury guest experiences.
• Oversee Reception, Concierge, Call Centre and Night Audit.
• Support daily front desk operations and problem solving.
• Develop and coach team while maintaining Sofitel standards.

Skills

Front Office supervision

Leadership

Communication

Problem-solving

Team leadership

Job description

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone's contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticatedluxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane's best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

Job Description

Join the elegance of Sofitel Brisbane Central and become part of a team that brings the art of French hospitality to life. We are seeking a passionate and energetic Front Office Supervisor to lead our Front Office team and deliver exceptional luxury guest experiences from arrival to departure.

In this hands-on leadership role, you will support the daily operations of Reception, Concierge, Call Centre, Portering, and Night Audit while inspiring your team to provide outstanding service at every touchpoint. You will play a key role in maintaining Sofitel's luxury standards, supporting team development, and ensuring smooth hotel operations.

What You'll Bring

• Previous Front Office or hotel supervisory experience
• A passion for luxury hospitality and guest service excellence
• Strong leadership, communication, and problem-solving skills
• Ability to thrive in a fast-paced environment
• A positive, professional, and team-focused attitude

What We Offer

• Career development opportunities within the global Accor network
• A supportive and inclusive team culture
• Employee benefits and accommodation discounts worldwide
• The opportunity to work in one of Brisbane's leading luxury hotels

Qualifications

• Previous experience in a Front Office, Guest Services, or hotel team leader or supervisory role preferred
• Passion for luxury hospitality and delivering exceptional guest experiences
• Strong communication, leadership, and interpersonal skills
• Professional presentation and a positive, team-focused attitude
• Ability to remain calm and organised in a fast-paced environment
• Strong attention to detail and problem-solving abilities
• Willingness to learn, grow, and embrace Sofitel luxury service standards
• Flexibility to work a rotating roster, including evenings, weekends, overnight shifts, and public holidays
• Full working rights in Australia required
• We are looking for someone who is enthusiastic, motivated, and passionate about creating memorable guest experiences while growing their career within luxury hospitality.

Additional information

Bring your passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Thrive in our Sofitel Brisbane Central community, with:

• Discounts for ambassadors, families and friendsat Accor Hotelsworldwide
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary food in the ambassador dining room
• Laundered uniforms.