Front Office Supervisor

Accorhotel; Cairns Regional; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Global accommodation & F&B discounts

Modern training platform

Recognition of service anniversaries

Job summary

Pullman Cairns International, a luxury 5-star hotel in Cairns, is seeking an experienced Front Office Supervisor to lead daily operations and ensure outstanding guest experiences.

You will mentor the Front Office team, manage arrivals and departures, and collaborate with other departments to deliver seamless service across every guest interaction.

Qualifications

• Previous Front Office experience within a hotel environment.
• Passion for delivering 5-star guest experiences.
• Strong communication, interpersonal and leadership skills.
• Professional presentation and confident guest engagement.
• Excellent organisational and problem-solving skills.
• Ability to stay composed in a fast-paced environment.
• Proactive hospitality career development.
• Flexibility to work weekends and public holidays.

Responsibilities

• Supervise and support the Front Office team across daily operations
• Lead by example to maintain high standards of guest service
• Oversee guest arrivals, departures and enquiries
• Resolve guest concerns professionally and efficiently
• Coach and develop team members' skills and confidence
• Assist with training, performance and team development
• Coordinate with other departments to ensure a seamless guest experience
• Support Front Office leadership with operational initiatives
• Maintain knowledge of hotel services and local experiences

Skills

Front Office experience

Leadership

Guest service

Communication

Problem-solving

Organisational skills

Roster flexibility

Job description

Step into a world of luxury and exceptional service at Pullman Cairns International, where every guest interaction is an opportunity to create a memorable experience. Located in the heart of tropical Cairns, our iconic 5-star hotel features 324 beautifully appointed rooms, 13 versatile event spaces, Coco’s Kitchen & Bar and a vibrant atmosphere that showcases the best of Far North Queensland.

Our Front Office team is at the heart of the guest experience, welcoming travellers from around the world and helping them make the most of their time in Cairns. From a warm arrival to personalised recommendations and seamless departures, our team delivers the service and attention to detail that defines the Pullman experience.

Joining our team means becoming part of the global Accor network, with opportunities to develop your skills, grow your career and experience the incredible lifestyle that comes with living and working in Tropical North Queensland.

We are seeking an experienced and guest-focused Front Office Supervisor to join our Front Office team.

In this role, you’ll support the day-to-day operations of the Front Office while providing leadership and guidance to our team. You’ll be a key point of contact for our guests and play an important role in ensuring our service standards are consistently delivered across every arrival, departure and guest interaction.

Working closely with the Front Office leadership team, you’ll have the opportunity to further develop your leadership capability while gaining valuable experience within a 5-star, full-service hotel environment.

Key Responsibilities

• Supervise and support the Front Office team across daily operations
• Lead by example and ensure consistently high standards of guest service
• Oversee guest arrivals, departures and enquiries
• Resolve guest concerns professionally and efficiently
• Coach and support team members to develop their skills and confidence
• Assist with training, performance and team development
• Coordinate effectively with other departments to ensure a seamless guest experience
• Support the Front Office leadership team with operational requirements and initiatives
• Maintain strong knowledge of hotel services, facilities and local experiences

Qualifications

• Previous Front Office experience within a hotel environment
• A genuine passion for delivering 5-star guest experiences
• Strong communication, interpersonal and leadership skills
• Professional presentation and a confident approach to guest engagement
• Excellent organisational and problem-solving skills
• Ability to remain composed and effective in a fast-paced environment
• A proactive approach with a genuine desire to develop your hospitality career
• Flexibility to work across a rotating roster including weekends and public holidays

Additional Information

Why work for Accor?

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

Videos To Watch

• https://www.youtube.com/watch?v=-bSWRhI_EGY&t=7s