Food and Beverage Attendant

Accor Apartments & Realty; Cairns Regional; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

ALL Heartist discounts

Family & Friends discounts

ALL Loyalty program

Accor training platforms

Job summary

Pullman Palm Cove Sea Temple Resort & Spa, a luxury Accor property, seeks a Food & Beverage Attendant to warmly welcome guests and guide them through our culinary offerings. You will suggest standout dishes and beverages, showcasing precision, customer satisfaction and teamwork.

Opportunities to participate in weddings and corporate events abound. Join a resort with iconic dining venues, including Temple of Tastes and Lagoon Bar, and in-room dining delivery.

Qualifications

• Proven track record in customer service within the hospitality sector.
• Proficiency in food & beverage protocols, including table service, beverage expertise, event service and coffee crafting skills (valued).
• Ability to adapt across diverse F&B settings and varying schedules (early mornings, evenings, weekends, holidays).
• RSA or equivalent qualification for the country/territory is required.

Responsibilities

• Create a welcoming atmosphere and turn moments into memories.
• Demonstrate problem-solving when challenges arise with a positive attitude.
• Elevate dining experiences with personalised food & beverage suggestions.
• Upsell to enhance guest experiences rather than focusing solely on numbers.
• Proactively source information to increase product knowledge.
• Communicate effectively with guests and teammates for smooth teamwork.
• Maintain pristine service areas and properly set up/pack service spaces.

Skills

Customer service

Hospitality protocols

F&B service

Coffee crafting

RSA qualification

Flexible schedules

Job description

Pullman Palm Cove, 5 Triton Street, Palm Cove, Queensland, Australia

Are you ready to take your career to paradise? Join the team atPullman Palm Cove Sea Temple Resort & Spa, a luxurious retreat located on the stunning southern end of Palm Cove beach, just 25 minutes north of Cairns. At this idyllic resort, you will play a key role in creating exceptional dining experiences for our guests.

Our renowned Temple of Tastes restaurant offers sophisticated cuisine and award-winning service, setting the stage for unforgettable meals. The Lagoon Bar, nestled beside our expansive pool, provides a vibrant atmosphere where guests can unwind with refreshing cocktails and light snacks. For those seeking privacy, our in-room dining service delivers indulgent meals directly to their elegant accommodations.

The resort also boasts versatile conference and event spaces, accommodating up to 80 guests. From dream weddings to corporate gatherings, you will contribute to creating seamless and memorable events.

Purpose

As a Food & Beverage Attendant, you will have the wonderful opportunity to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious. Your dedication to precision, customer satisfaction, and collaborative spirit will play a vital role in making every event a success.

Primary Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity
• Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Take pride in your space, setting up and packing service areas meticulously

Skills and Experience

• Proven track record in customer service within the hospitality sector
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Passion for engaging with patrons and collaborating within a team of diverse professionals
• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Pullman Palm Cove, 5 Triton Street, Palm Cove, Queensland, Australia