Front Office Receptionist

RACV; Creswick; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Employee benefits

Discounts on RACV resorts

Job summary

RACV Goldfields Resort in Victoria’s Spa Country seeks a Front Office Receptionist & Reservations Agent to join our guest-focused team. This role focuses on front office and reservations with cross-training in conferencing and events, acting as the first point of contact for guests to deliver RACV standards and memorable experiences.

You'll manage bookings, respond to enquiries, and coordinate with housekeeping and F&B to meet guest needs.

Qualifications

• Experience in front office, reservations or conferencing/events in a hotel or resort is desirable.
• Strong communication skills and professional phone manner are essential.
• Familiarity with booking systems and guest service standards is preferred.

Responsibilities

• Handle accommodation and conferencing reservations: confirm bookings, process changes or cancellations, and manage pre-arrival checks.
• Maintain up-to-date knowledge of resort services, rates, amenities, promotions, and conferencing/event spaces.
• Respond to guest enquiries via phone, email, and online platforms; create accommodation and restaurant bookings.
• Upsell and cross-sell resort services to enhance guest experiences and revenue.
• Accurately maintain booking systems (PMS Opera, Micros, OTA platforms) and process payments.
• Collaborate with housekeeping, food & beverage, and conferencing teams to meet guest needs and special requests.

Skills

Strong communication

Professional phone manner

MS Office proficiency

PMS Opera experience

Prioritisation in fast-paced env

Time management

Problem-solving

Team-oriented attitude

Tools

PMS Opera

Micros

MS Office

Job description

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• Competitive Salary | Discounts on RACV products & resorts

Great Things Start Here

Join a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

RACV Goldfields Resort is a 4.5-star countryside retreat set on 150 acres of state forest and bushland, located between Ballarat and Daylesford in Victoria's Spa Country — just 80-90 minutes from Melbourne CBD. The resort offers a mix of leisure, luxury, and business facilities, making it ideal for family holidays, romantic getaways, golf weekends, and conferences.

About the Role

Are you passionate about hospitality and thrive in a dynamic, guest-focused environment? We have an exciting opportunity for a Front Office Receptionist & Reservations Agent to join our team.

This role is primarily focused on front office and reservations, with cross-training in conferencing and events. You'll be the first point of contact for guests, delivering exceptional service that reflects RACV standards and helping create memorable experiences.

Key Responsibilities

• Handle accommodation and conferencing reservations: confirm bookings, process changes or cancellations, and manage pre-arrival checks.
• Maintain up-to-date knowledge of resort services, rates, amenities, promotions, and conferencing/event spaces.
• Respond to guest enquiries via phone, email, and online platforms; create accommodation and restaurant bookings.
• Upsell and cross-sell resort services to enhance guest experiences and generate revenue.
• Accurately maintain booking systems (PMS Opera, Micros, OTA platforms) and process payments.
• Collaborate with housekeeping, food & beverage, and conferencing teams to ensure guest needs and special requests are met.

What You'll Need

• Previous experience in front office, reservations, or conferencing/events in a 4-5 star hotel or resort is desirable.
• Strong communication skills and professional phone manner.
• Proficient in MS Office; experience with PMS Opera is desirable.
• Ability to prioritise tasks in a fast-paced environment and manage multiple enquiries.
• Excellent time management, attention to detail, and problem-solving skills.
• Professional presentation and a positive, team-oriented attitude.
• Eligible for a Working with Children Check.

What We Offer

• Generous employee benefits and discounts across RACV products and 10 resorts.
• Training, development, and career progression opportunities.

Why RACV?

At RACV, we're more than just a resort. We're a purpose-driven organisation creating impact through travel, hospitality, home services, and sustainable energy. We support your ambition and empower you to grow — every step of the way.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in theJob Task Analysis - Front Officeand whether any reasonable adjustments may be required.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.