Guest Experience Front Desk & Reservations Agent

RACV; Creswick; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Employee benefits

Discounts on RACV resorts

Job summary

RACV Goldfields Resort in Victoria’s Spa Country seeks a Front Office Receptionist & Reservations Agent to join our guest-focused team. This role focuses on front office and reservations with cross-training in conferencing and events, acting as the first point of contact for guests to deliver RACV standards and memorable experiences.

You'll manage bookings, respond to enquiries, and coordinate with housekeeping and F&B to meet guest needs.

Qualifications

• Experience in front office, reservations or conferencing/events in a hotel or resort is desirable.
• Strong communication skills and professional phone manner are essential.
• Familiarity with booking systems and guest service standards is preferred.

Responsibilities

• Handle accommodation and conferencing reservations: confirm bookings, process changes or cancellations, and manage pre-arrival checks.
• Maintain up-to-date knowledge of resort services, rates, amenities, promotions, and conferencing/event spaces.
• Respond to guest enquiries via phone, email, and online platforms; create accommodation and restaurant bookings.
• Upsell and cross-sell resort services to enhance guest experiences and revenue.
• Accurately maintain booking systems (PMS Opera, Micros, OTA platforms) and process payments.
• Collaborate with housekeeping, food & beverage, and conferencing teams to meet guest needs and special requests.

Skills

Strong communication

Professional phone manner

MS Office proficiency

PMS Opera experience

Prioritisation in fast-paced env

Time management

Problem-solving

Team-oriented attitude

Tools

PMS Opera

Micros

MS Office

Job description

RACV Goldfields Resort in Victoria’s Spa Country seeks a Front Office Receptionist & Reservations Agent to join our guest-focused team. This role focuses on front office and reservations with cross-training in conferencing and events, acting as the first point of contact for guests to deliver RACV standards and memorable experiences.

You'll manage bookings, respond to enquiries, and coordinate with housekeeping and F&B to meet guest needs.