Housekeeping Manager

RACV; Creswick; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Career development

Learning resources

Discounts on RACV products

Job summary

RACV Goldfields Resort in Creswick, Victoria, is seeking an experienced Housekeeping Manager to lead a large team and deliver exceptional guest experiences. You will own daily operations, ensure rooms and public areas meet the highest standards, and collaborate with Front Office and Maintenance to ensure seamless stays.

The role requires a proactive leader with strong rostering, budgeting and safety focus, plus a passion for guest satisfaction and presentation excellence across a multi-outlet

Qualifications

• Proven experience leading housekeeping in a hotel, resort, or similar fast-paced environment.
• Strong leadership to inspire, engage and hold teams accountable.
• Excellent communication skills and ability to partner with department leaders, suppliers and stakeholders.
• Genuine passion for guest experience and maintaining presentation standards.
• Strong budgeting, planning and rostering capability.

Responsibilities

• Leading, coaching, recognising and developing a large housekeeping team to deliver consistently high standards
• Taking ownership of daily operations, guest room readiness, public area presentation, procedures and quality standards
• Driving productivity, labour efficiency, cost control and continuous improvement while maintaining service quality
• Planning rosters, workforce coverage and training to match occupancy, business needs and team capability
• Managing equipment, chemicals, linen, lost property, keys, radios, stock control and PAR levels
• Building strong working relationships with Front Office, Maintenance and other resort departments to resolve guest and operational priorities quickly
• Embedding a strong safety culture by ensuring compliance with health, safety, wellbeing, chemical handling and manual-handling requirements
• Responding to guest feedback with care, professionalism and a solutions-focused approach
• Supporting budget planning, forecasting, purchasing and cost management for the department

Skills

Leadership

Coaching

Communication

Budgeting

Rostering

Health & Safety

First Aid

Guest experience

Team development

Education

Hospitality / related qualification

Job description

• Training and development + career opportunities
• Full Time Opportunity

Lead one of the most important guest-experience teams at RACV Goldfields Resort.

At RACV, we create memorable experiences for members and guests across our award-winning resorts and clubs. Located in Creswick, Victoria, between Ballarat and Daylesford, RACV Goldfields Resort is looking for an experienced, hands-on and people-focused Housekeeping Manager to lead a critical department that directly shapes first impressions, guest satisfaction and resort presentation.

A day in the life

As Housekeeping Manager, you will take ownership of the daily operation of the Housekeeping Department, ensuring rooms and public areas are presented to exceptional standards every day. This is a highly visible leadership role where you will coach and inspire your team, drive productivity and service consistency, manage resources and budgets, and partner closely with Front Office, Maintenance and the wider resort leadership team to deliver seamless guest experiences.

What you'll be doing:

• Leading, coaching, recognising and developing a large housekeeping team to deliver consistently high standards
• Taking ownership of daily operations, guest room readiness, public area presentation, procedures and quality standards
• Driving productivity, labour efficiency, cost control and continuous improvement while maintaining service quality
• Planning rosters, workforce coverage and training to match occupancy, business needs and team capability
• Managing equipment, chemicals, linen, lost property, keys, radios, stock control and PAR levels
• Building strong working relationships with Front Office, Maintenance and other resort departments to resolve guest and operational priorities quickly
• Embedding a strong safety culture by ensuring compliance with health, safety, wellbeing, chemical handling and manual-handling requirements
• Responding to guest feedback with care, professionalism and a solutions-focused approach
• Supporting budget planning, forecasting, purchasing and cost management for the department

What you'll bring:

• Proven experience leading a housekeeping operation within a hotel, resort, accommodation or similarly fast-paced environment
• A strong, visible leadership style with the ability to inspire, engage and hold teams accountable
• Excellent communication skills and the confidence to partner with department leaders, suppliers and stakeholders
• A genuine passion for guest experience, team culture and maintaining exceptional presentation standards
• Strong operational, planning, rostering, budgeting and organisational capability
• The ability to prioritise competing demands, make sound decisions and remain calm in a busy resort environment
• A proactive mindset with a focus on continuous improvement, smarter ways of working and service consistency
• Sound knowledge of workplace health and safety practices, including safe chemical use, manual handling and risk management
• A team-first attitude, strong attention to detail and pride in delivering a polished, guest-ready resort environment
• Hospitality, Tourism or related tertiary qualifications (desirable)
• First Aid certification
• Experience within a multi-outlet hospitality operation (desirable)

Why join RACV?

At RACV, our values of Innovation, Accountability, Care and Team (IACT) guide how we lead, support each other and deliver for our members and guests. This is an opportunity to join a respected Australian organisation, lead a department that makes a daily impact, and help shape the standards and culture of a high-performing resort team.

You will enjoy:

• Career development opportunities across RACV’s resorts, clubs and wider business
• Access to learning and development opportunities, including hospitality and leadership development resources
• RACV product and service discounts, employee offers and wellbeing initiatives
• A supportive, collaborative and values-led resort leadership team
• The chance to lead a critical function that influences every guest stay and every first impression

You can learn more about the RACV at careers.racv.com.au

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

If successful, next steps will be the completion of an online assessments consisting of: a 20 minute AI online chat interview.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Housekeeping and whether any reasonable adjustments may be required.