Front Office Supervisor

RACV; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Employee discounts

Benefits

Job summary

RACV Healesville Country Club & Resort in Victoria's Yarra Valley is seeking a Front Office Supervisor to lead the day-to-day operations of the Front Office, including reception, reservations and guest services. You will supervise the Front Office team, deliver exceptional member and guest experiences, and work closely with Housekeeping and other departments.

This full-time role requires 1–2 years in Front Office or guest services, prior supervisory experience, and a passion for outstanding

Qualifications

• Minimum 1-2 years' experience in a Front Office, Reception or Guest Services role.
• Previous supervisory or leadership experience, or the ability to step into a leadership role.
• Experience within a 4-5 star club, hotel or resort environment, with Opera PMS experience highly regarded.
• A passion for delivering exceptional customer service and creating memorable guest experiences.
• Excellent administration, communication and organisational skills.
• Strong attention to detail and the ability to prioritise tasks in a fast‑paced environment.
• Confidence in resolving guest enquiries, concerns and service issues professionally.
• A collaborative approach and the ability to work closely with Housekeeping and other departments.
• Flexibility to work across a 7‑day rotating roster, including weekends and public holidays.
• Hold a valid Working with Children Check, or be willing to obtain one upon commencement.

Responsibilities

• Supporting the smooth day-to-day operation of the Front Office department
• Leading, coaching and supporting the Front Office team to deliver exceptional member and guest experiences
• Assisting with reception, reservations, guest enquiries and operational administration
• Liaising with Housekeeping and other departments to ensure guest rooms, requests and service standards are delivered seamlessly
• Resolving guest concerns and feedback promptly and professionally
• Ensuring compliance with RACV policies, procedures and standard operating practices
• Contributing to continuous improvement initiatives and identifying opportunities to enhance service delivery
• Maintaining a safe workplace and adhering to all Health, Safety and Wellbeing requirements

Skills

Front Office

Leadership

Customer Service

Communication

Tools

Opera PMS

Job description

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RACV Healesville Country Club & Resort | Front Office Supervisor Permanent Full Time

Generous employee benefits & discounts on RACV products & resorts

Join a large trusted Australian brand & VIC’s largest member-based organisation

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Healesville Country Club & Resort, in Victoria’s Yarra Valley surrounded by wineries, restaurants, and walking trails, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

In this role as a Front Office Supervisor, you will be responsible for supporting the day-to-day operations of the Front Office department, leading by example and ensuring exceptional service is delivered to members and guests at all times. Working closely with the Front Office Manager, you will supervise and support the Front Office team across reception, reservations and guest services while contributing to a seamless guest experience and the achievement of departmental objectives.

Our Front Office team is at the heart of the guest experience, creating memorable first and last impressions while providing warm, professional and personalised service. We take pride in delivering exceptional hospitality experiences and fostering a positive, supportive team environment where employees can develop their skills and grow their careers.

This could be just the right role for you?

As a Front Office Supervisor, your key responsibilities will include:

Supporting the smooth day-to-day operation of the Front Office department

Leading, coaching and supporting the Front Office team to deliver exceptional member and guest experiences

Assisting with reception, reservations, guest enquiries and operational administration

Liaising with Housekeeping and other departments to ensure guest rooms, requests and service standards are delivered seamlessly

Resolving guest concerns and feedback promptly and professionally

Ensuring compliance with RACV policies, procedures and standard operating practices

Contributing to continuous improvement initiatives and identifying opportunities to enhance service delivery

Maintaining a safe workplace and adhering to all Health, Safety and Wellbeing requirements

What you'll need to be successful

Minimum 1-2 years' experience in a Front Office, Reception or Guest Services role

Previous supervisory or leadership experience, or the ability to step into a leadership role

Experience within a 4-5 star club, hotel or resort environment, with Opera PMS experience highly regarded

A passion for delivering exceptional customer service and creating memorable guest experiences

Excellent administration, communication and organisational skills

Strong attention to detail and the ability to prioritise tasks in a fast‑paced environment

Confidence in resolving guest enquiries, concerns and service issues professionally

A collaborative approach and the ability to work closely with Housekeeping and other departments

Flexibility to work across a 7‑day rotating roster, including weekends and public holidays

Hold a valid Working with Children Check, or be willing to obtain one upon commencement

We're offering...

Opportunity to join during an exciting period of growth

Ongoing training, learning and career development opportunities

Generous discounts across RACV products, resorts and services

Access to employee wellbeing programs and support services

Career growth opportunities across a large and respected organisation

A supportive, team-focused culture where collaboration, leadership and people development are valued

The opportunity to lead and develop a passionate Front Office team

Free onsite parking at RACV Healesville Country Club & Resort

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

Applicants will be required to complete an initial 20-minute AI online chat interview.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.