Receptionist - Jindabyne

G'day Group; Ingebirah; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Discounted park stays nationwide

G’day Rewards partner discounts

Employee assistance program

Internal promotions

Job summary

G’day Group is seeking a Front Office Receptionist to welcome guests at our park. You will handle check-ins/outs, reservations, and guest information with a focus on service quality.

Requirements include hospitality front office experience, strong communication, and flexibility to work weekends and evenings. EMS and cash handling duties may apply; drivers licence is essential.

Qualifications

• Experience in hospitality front office operations.
• Deliver exceptional guest experience with professional communication.
• Strong organizational skills and attention to detail.
• Ability to handle cash transactions accurately and securely.
• Flexibility to work weekends, public holidays and evenings.

Responsibilities

• Provide high standard customer service as the welcoming face of the park.
• Process guest check-ins and check-outs efficiently.
• Use the booking system to make reservations and manage accounts.
• Coordinate with Housekeeping to track readiness of accommodation.
• Supply guests with local information and park amenities.

Skills

Guest service

Communication

Organizational skills

Attention to detail

Enthusiastic attitude

Flexibility

Cash handling

Teamwork

Problem solving

Tools

RMS or similar booking system

Job description

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2500 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

The Role

We are seeking a Front Office Receptionist to be the welcoming face of our park. Your duties include but are not limited to:

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

What We Look For

To be successful in this role you will have:

• Previous Front Office experience within the hospitality industry
• Passionate about delivering exceptional Guest experience
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential

Benefits to You

• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities

Before receiving a job offer, candidates must consent to a Federal Police Clearance.

This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.