Front Office Manager: Lead Guest Experience & Team Growth

Seibu Prince Hotels & Resorts; Cairns Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Training & development

Discounted stays

Wellness program

Career progression

Team culture

Job summary

Seibu Prince Hotels & Resorts in Cairns, Queensland seeks a Front Office Manager to lead all front-of-house operations and deliver an exceptional guest experience. You will oversee reception, concierge, reservations, and guest services, while maintaining efficient procedures and a guest-centric culture.

Principal candidates will have 3+ years in front office leadership, strong people skills, proficiency with hotel management software, and a proven ability to manage budgets and schedules.

Qualifications

• Minimum 3 years' experience as a Front Office Manager or in a supervisory role within hospitality.
• Strong leadership, customer service orientation, and problem-solving abilities.
• Highly organized, capable of multitasking and working under pressure.
• Proficient with hotel management software and technologies.
• Australian citizenship or permanent residency required.

Responsibilities

• Manage and lead the front office team including receptionists, concierge, and guest services.
• Oversee front desk operations: check-in/check-out, reservations, guest inquiries.
• Implement and maintain efficient front office procedures and policies.
• Foster a welcoming, guest-centric environment and monitor guest satisfaction.
• Manage front office budgets and staffing schedules.
• Collaborate with other departments to ensure seamless operations.
• Provide hands-on training and development for the front office team.

Skills

Leadership

Customer service

Communication

Team management

Organizational skills

Problem solving

Multitasking

Guest relations

Education

Certificate or diploma level qualification

Tools

Hotel management software

Job description

Seibu Prince Hotels & Resorts in Cairns, Queensland seeks a Front Office Manager to lead all front-of-house operations and deliver an exceptional guest experience. You will oversee reception, concierge, reservations, and guest services, while maintaining efficient procedures and a guest-centric culture.

Principal candidates will have 3+ years in front office leadership, strong people skills, proficiency with hotel management software, and a proven ability to manage budgets and schedules.