Front Office Manager

Seibu Prince Hotels & Resorts; Cairns Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Training & development

Discounted stays

Wellness program

Career progression

Team culture

Job summary

Seibu Prince Hotels & Resorts in Cairns, Queensland seeks a Front Office Manager to lead all front-of-house operations and deliver an exceptional guest experience. You will oversee reception, concierge, reservations, and guest services, while maintaining efficient procedures and a guest-centric culture.

Principal candidates will have 3+ years in front office leadership, strong people skills, proficiency with hotel management software, and a proven ability to manage budgets and schedules.

Qualifications

• Minimum 3 years' experience as a Front Office Manager or in a supervisory role within hospitality.
• Strong leadership, customer service orientation, and problem-solving abilities.
• Highly organized, capable of multitasking and working under pressure.
• Proficient with hotel management software and technologies.
• Australian citizenship or permanent residency required.

Responsibilities

• Manage and lead the front office team including receptionists, concierge, and guest services.
• Oversee front desk operations: check-in/check-out, reservations, guest inquiries.
• Implement and maintain efficient front office procedures and policies.
• Foster a welcoming, guest-centric environment and monitor guest satisfaction.
• Manage front office budgets and staffing schedules.
• Collaborate with other departments to ensure seamless operations.
• Provide hands-on training and development for the front office team.

Skills

Leadership

Customer service

Communication

Team management

Organizational skills

Problem solving

Multitasking

Guest relations

Education

Certificate or diploma level qualification

Tools

Hotel management software

Job description

This is an exciting opportunity to join Seibu Prince Hotels & Resorts' team as Front Office Manager at our Cairns, Queensland location. As Front Office Manager, you will play a vital role in overseeing all front-of-house operations, ensuring an exceptional guest experience. This full-time position offers a fantastic chance to take the next step in your hospitality career.

What you'll be doing

• Manage and lead the front office team, including receptionists, concierge, and guest services staff
• Oversee all front desk operations, including check-in/check-out, reservations, and guest inquiries
• Implement and maintain efficient front office procedures and policies
• Foster a welcoming and guest-centric environment
• Monitor guest satisfaction and resolve any issues or concerns
• Manage front office budgets and staffing schedules
• Collaborate with other hotel departments to ensure seamless operations
• Provide hands-on training and development for the front office team

What we're looking for

• Minimum 3 years' experience as a Front Office Manager or in a similar supervisory role within the hospitality industry
• Strong leadership and team management skills
• Excellent customer service orientation and problem-solving abilities
• Highly organized with the ability to multitask and work under pressure
• Proficient in using hotel management software and technologies
• Strong communication and interpersonal skills
• Flexible and adaptable to changing priorities and guest needs
• Minimum 3-4 years of front office management experience required
• Minimum 2-3 years of hotel industry experience required
• Australian citizenship or permanent residency required to apply for this position
• Certificate or diploma level qualification required for this position

What we offer

At Seibu Prince Hotels & Resorts, we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, we offer a range of benefits including:

• Comprehensive training and development opportunities
• Discounted accommodation at our hotels
• Access to our employee wellness program
• Opportunities for career progression and advancement
• A collaborative and supportive team culture

About us

Seibu Prince Hotels & Resorts is a leading hospitality group with a strong presence in the Asia-Pacific region. With a focus on delivering exceptional guest experiences, we operate a portfolio of premium hotels, resorts, and leisure facilities. Our mission is to create unforgettable moments for our guests and to foster a rewarding workplace for our dedicated team members.

If you're ready to take the next step in your hospitality career, we encourage you to apply for this Front Office Manager role with Seibu Prince Hotels & Resorts today.