Front Office Manager

Accor Apartments & Realty; Coffs Harbour; On-site; AUD 60,000 - 90,000; Full time

Job summary

Accor Apartments & Realty is seeking a Front Office Manager to lead front-of-house operations and foster team unity, ensuring unforgettable guest experiences.

You will oversee reservations, guest accounts, and data analysis, while mentoring staff, monitoring OH&S compliance and balancing budgets to drive financial objectives. A flexible rotating schedule including nights and weekends is required.

Qualifications

• Experience in Hotel Operations with a history of leading a team as Supervisor or Manager.
• Strong organisational and time management skills; able to multi-task under pressure.
• Proficiency with reservations and guest accounting; knowledge of reservation systems is a plus.
• Excellent written and spoken communication.
• Ability to work a flexible rotating schedule including nights, overnights, weekends and public holidays.

Responsibilities

• Oversee front office operations and foster team unity.
• Ensure unforgettable guest experiences.
• Recruit, train, and mentor Front Office staff; monitor performance.
• Adhere to OH&S requirements and safety protocols.
• Manage reservations, guest accounts, and analyse reports/data.
• Monitor budgets, expenditure and revenue to inform decisions.

Skills

Hotel Ops

Leadership

Multi-tasking

Reservations & PMS

Communication

Flexible schedule

Job description

Purpose

As theFront Office Manager,your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity and ensure the creation of unforgettable experiences for every guest.

Primary Responsibilities

• Confidence in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions
• Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance
• Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff
• Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
• Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives

Skills and Experience

• Experience in Hotel Operations, with history of leading the charge as a Supervisor or Manager
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in using reservation and property management systems is a plus
• Masterful in the art of communication, both the written and spoken
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays