Duty Manager

Accor Apartments & Realty; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Job summary

Accor Apartments & Realty is seeking a Duty Manager to lead the Front Office team and deliver exceptional guest experiences at our Brisbane hotel. You will oversee daily operations, mentor staff, handle guest feedback, and collaborate with other departments to maintain service excellence.

You will manage rosters, adapt to a rotating schedule including nights and weekends, and communicate effectively to resolve challenges quickly while maintaining a positive team energy.

Qualifications

• Front Office leadership experience, prefer Team Leader or Supervisor roles.
• Strong written and verbal communication skills.
• Ability to multitask and stay organized under pressure.
• Flexible schedule including nights, weekends, and public holidays.

Responsibilities

• Lead the Front Office Team and oversee day-to-day operations.
• Mentor staff and support skill-building in a collaborative environment.
• Engage with guests to resolve issues and enhance guest experiences.
• Contribute to roster planning and shift coverage.
• Collaborate with other departments to ensure high service standards.

Tools

Reservation systems

Property Management Systems (PMS)

Job description

Purpose

As Duty Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

• Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both the written and spoken communication
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays