Front Office Manager

McGrath Estate Agents; City of Parramatta; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Ongoing training

Career progression opportunities

Job summary

McGrath Estate Agents in Parramatta is seeking a dynamic and customer-focused Customer Care and Agent Support team member to join our front-of-house. You will greet clients, manage calls, support sales and property management, and help keep meeting rooms and common areas welcoming.

Experience in real estate not required, but reception experience and impeccable phone etiquette are essential. A warm, professional presence and a willingness to grow with a renowned agency will help you thrive in a

Qualifications

• 6-12 months of previous experience in administration or reception.
• Confident and outgoing nature with a commitment to exceeding expectations.
• Strong verbal and written communication skills.
• Proficient in using Office 365.
• Ability to handle high-pressure situations with ease.
• Professional presentation.
• Desire to grow, develop, and add value within a team environment.

Responsibilities

• Greet and provide exceptional customer service to all customers and colleagues.
• Receive and delegate all incoming calls with knowledge and confidence.
• Ensure the meeting rooms and communal areas are kept clean and presentable.
• Assist with the property listing from the inception of the campaign including but not limited to, appraisals, buyer, owner and solicitor communications and building and pest reports.
• Manage Property Management key cupboard and register.
• Support both sales and property management functions in an administrative and compliance capacity.
• Contribute to the role with new ideas and identify new opportunities to improve client satisfaction.

Skills

Reception experience

Customer service

Communication skills

High-pressure handling

Professional presentation

Outgoing personality

Team player

Tools

Office 365

Job description

An exciting opportunity awaits a dynamic and customer-centric individual to join a top McGrath office in our Parramatta office as a Customer Care and Agent Support team member. We are seeking a passionate individual to support front-of-house operations and deliver exceptional service to both external and internal clients. The ideal candidate will efficiently manage their workload, especially during peak periods and act as a conduit between clients and the Sales and Property Management team.

While previous real estate experience is not mandatory, a history of reception work with impeccable phone etiquette is essential. The successful candidate will possess a warm, welcoming personality, committed to consistently enhancing the customer experience. Whether you're a consummate real estate professional looking for a change or someone totally fresh looking to pave a career in the industry, this role presents as the next logical step.

Role & Responsibilities:

• Greet and provide exceptional customer service to all customers and colleagues.
• Receive and delegate all incoming calls with knowledge and confidence.
• Ensure the meeting rooms and communal areas are kept clean and presentable.
• Assist with the property listing from the inception of the campaign including but not limited to, appraisals, buyer, owner and solicitor communications and building and pest reports.
• Manage Property Management key cupboard and register.
• Support both sales and property management functions in an administrative and compliance capacity.
• Contribute to the role with new ideas and identify new opportunities to improve client satisfaction.

Skills & Experience:

• 6-12 months of previous experience in administration or reception.
• Confident and outgoing nature with a commitment to exceeding expectations.
• Strong verbal and written communication skills.
• Proficient in using Office 365.
• Ability to handle high-pressure situations with ease.
• Professional presentation.
• Desire to grow, develop, and add value within a team environment.

What We Can Offer You:

• Opportunities for diverse career progression.
• Ongoing training and engaging events.
• Work in a renowned agency.
• Thriving office culture ensuring you love coming to work every day.

McGrath Estate Agents is an award-winning agency built on energy, passion, local knowledge, and professionalism. We challenge tradition to provide clients with the best service, advice, and products. Explore @McGrathWNWHH on Instagram to learn more about our People and our Agency.