Front Office and Client Care Lead

McGrath Estate Agents; City of Parramatta; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Ongoing training

Career progression opportunities

Job summary

McGrath Estate Agents in Parramatta is seeking a dynamic and customer-focused Customer Care and Agent Support team member to join our front-of-house. You will greet clients, manage calls, support sales and property management, and help keep meeting rooms and common areas welcoming.

Experience in real estate not required, but reception experience and impeccable phone etiquette are essential. A warm, professional presence and a willingness to grow with a renowned agency will help you thrive in a

Qualifications

• 6-12 months of previous experience in administration or reception.
• Confident and outgoing nature with a commitment to exceeding expectations.
• Strong verbal and written communication skills.
• Proficient in using Office 365.
• Ability to handle high-pressure situations with ease.
• Professional presentation.
• Desire to grow, develop, and add value within a team environment.

Responsibilities

• Greet and provide exceptional customer service to all customers and colleagues.
• Receive and delegate all incoming calls with knowledge and confidence.
• Ensure the meeting rooms and communal areas are kept clean and presentable.
• Assist with the property listing from the inception of the campaign including but not limited to, appraisals, buyer, owner and solicitor communications and building and pest reports.
• Manage Property Management key cupboard and register.
• Support both sales and property management functions in an administrative and compliance capacity.
• Contribute to the role with new ideas and identify new opportunities to improve client satisfaction.

Skills

Reception experience

Customer service

Communication skills

High-pressure handling

Professional presentation

Outgoing personality

Team player

Tools

Office 365

Job description

McGrath Estate Agents in Parramatta is seeking a dynamic and customer-focused Customer Care and Agent Support team member to join our front-of-house. You will greet clients, manage calls, support sales and property management, and help keep meeting rooms and common areas welcoming.

Experience in real estate not required, but reception experience and impeccable phone etiquette are essential. A warm, professional presence and a willingness to grow with a renowned agency will help you thrive in a