Front Office Lead - Patient Experience & Team Coach

Bupaoptical; Adelaide; On-site; AUD 65,000 - 80,000; Full time

Job summary

Bupa Dental Marion in Marion, SA is seeking a Front Office Lead to drive patient experience and coach the reception team. In this full-time role, you will lead front desk operations, monitor performance, and partner with the Practice Manager to maintain high service standards across the clinic.

The successful candidate will bring strong administrative, leadership, financial, and people-management skills, with experience in medical practice settings.

Qualifications

• Strong administrative, leadership, financial, and people-management skills.
• Experience in medical practice settings.
• Oversee day-to-day front desk operations and patient flow.

Responsibilities

• Lead and coach the reception team to deliver welcoming patient experiences.
• Coordinate front desk operations and monitor performance.
• Partner with the Practice Manager to drive continuous improvement.
• Recruit when needed and uphold clinic policies.

Skills

Administrative leadership

People management

Customer service

Front desk ops

Job description

Job Description

Bupa Dental Marion is seeking a Front Office Coordinator to lead and inspire our reception team, ensuring a warm, efficient welcome for every patient and visitor.

In this full-time role, you will coach staff, coordinate front desk operations, monitor performance, and help maintain our high service standards across the clinic.

You'll partner with the Practice Manager to drive continuous improvement, recruit when needed, and uphold Bupa Dental policies while delivering excellent patient experiences.

Front Office Lead -- Patient Experience & Team Coach • Marion, SA, AU

The right person will have strong administrative, leadership, financial, and people-management skills, plus experience in medical practice settings. Oversee day-to-day operations: patient flow, staf...

State-of-the-art medical facility offering 70% of billings. Flexible rostering -work life balance is encouraged. Benefit from a team of five full-time nurses who provide in-practice clinical care, as...