Front Office Lead: Patient Experience & Team Coach

Bupaoptical; Adelaide; On-site; AUD 65,000 - 80,000; Full time

Job summary

Bupa Dental Marion in Marion, SA is seeking a Front Office Lead to drive patient experience and coach the reception team. In this full-time role, you will lead front desk operations, monitor performance, and partner with the Practice Manager to maintain high service standards across the clinic.

The successful candidate will bring strong administrative, leadership, financial, and people-management skills, with experience in medical practice settings.

Qualifications

• Strong administrative, leadership, financial, and people-management skills.
• Experience in medical practice settings.
• Oversee day-to-day front desk operations and patient flow.

Responsibilities

• Lead and coach the reception team to deliver welcoming patient experiences.
• Coordinate front desk operations and monitor performance.
• Partner with the Practice Manager to drive continuous improvement.
• Recruit when needed and uphold clinic policies.

Skills

Administrative leadership

People management

Customer service

Front desk ops

Job description

Bupa Dental Marion in Marion, SA is seeking a Front Office Lead to drive patient experience and coach the reception team. In this full-time role, you will lead front desk operations, monitor performance, and partner with the Practice Manager to maintain high service standards across the clinic.

The successful candidate will bring strong administrative, leadership, financial, and people-management skills, with experience in medical practice settings.