Front Office Duty Manager – Resort Hospitality Leader

Village Roadshow Limited; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Unlimited Free Access to theme parks

Passes for friends and family

Discounts on dining and retail

Employee benefits app with retailer te

Team events and recognition

Prize incentives

On-site Wellbeing team and 24/7 EAP

Professional development opportunities

Job summary

Village Roadshow Limited on the Gold Coast is seeking a Duty Manager to lead our Front Office at Sea World Resort. You will oversee guest interactions at Reception, coach staff, and ensure service standards are consistently outstanding in a fast-paced resort environment.

Reporting to the Front Office Manager, you will manage transactions, respond to guest feedback, and coordinate with various departments to keep operations running smoothly in a 24/7 setting.

Qualifications

• Previous experience in a Front Office leadership or supervisory role within a busy hotel or resort environment.
• Strong understanding of Front Office operations, including night audit processes.
• A confident and organised leader who can prioritise tasks, solve problems, and make sound decisions under pressure.
• Exceptional communication and customer service skills, with a genuine passion for creating memorable guest experiences.
• Experience using hotel management systems, with Opera PMS experience highly regarded.
• A proactive, self-motivated approach and a passion for developing and supporting team members.
• Current Advanced First Aid and Advanced Resuscitation Certificate, or willingness to obtain upon commencement.

Responsibilities

• Be the face of Sea World Resort by maintaining a strong presence at Reception and supporting the team with smooth and efficient guest interactions.
• Support the Front Office Manager in coaching, training and developing team members to ensure exceptional guest service standards are consistently delivered.
• Turn challenges into positive experiences by responding to guest feedback and resolving concerns with professionalism and care.
• Build strong working relationships across the Resort and maintain effective communication between departments.
• Act as a key point of contact for day to day Resort operations, ensuring everything runs seamlessly.
• Manage transactions accurately and in line with company procedures.
• Attend to first aid incidents and complete all required documentation.
• Demonstrate flexibility with your availability, including weekends, evenings and public holidays as required in a 24/7 operation.

Skills

Front Office leadership

Night audit knowledge

Guest service excellence

Opera PMS experience

First Aid Certification

Team development

Tools

Opera PMS

Job description

Village Roadshow Limited on the Gold Coast is seeking a Duty Manager to lead our Front Office at Sea World Resort. You will oversee guest interactions at Reception, coach staff, and ensure service standards are consistently outstanding in a fast-paced resort environment.

Reporting to the Front Office Manager, you will manage transactions, respond to guest feedback, and coordinate with various departments to keep operations running smoothly in a 24/7 setting.