Duty Manager, Front Office – Resort Hospitality Leader

Village Roadshow Theme Parks Pty Ltd; Gold Coast City; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Unlimited Free Access to theme parks

Complimentary passes for friends and/或

Food & Retail Discounts

Village Employee Benefits App

Exclusive Team Events and recognition

Reward incentives with prizes

On-Site Wellbeing Team and 24/5 EAP

Professional Development Opportunities

Job summary

Village Roadshow Theme Parks is seeking an enthusiastic Duty Manager to lead our Front Office team at Sea World Resort on the Gold Coast. You’ll ensure seamless guest experiences from check-in to check-out while coaching staff and maintaining service standards in a fast-paced, 24/7 operation.

Leaders with a strong hotel/ resort background, Opera PMS experience and advanced first aid will thrive here. Enjoy unbeatable perks, development opportunities and a vibrant, iconic destination for guests

Qualifications

• Experience in a Front Office leadership or supervisory role in a busy hotel or resort.
• Strong understanding of Front Office operations including night audit.
• Confident, organized leader who can prioritise, solve problems and make decisions under pressure.
• Exceptional communication and customer service skills for memorable guest experiences.
• Experience with hotel management systems; Opera PMS experience highly regarded.
• Advanced First Aid and Advanced Resuscitation certification, or willingness to obtain.

Responsibilities

• Attend to guest interactions at Reception, ensuring smooth check-in/check-out.
• Coach and develop Front Office team to maintain service standards.
• Respond to guest feedback and resolve concerns professionally.
• Foster cross-department collaboration across the Resort.
• Manage day-to-day operations and transactions per procedures.
• Be flexible with hours, including weekends/evenings/public holidays in a 24/7 operation.
• Act as first aid responder and complete required documentation.

Skills

Front Office leadership

Front Office operations

Team leadership

Communication

Customer service

Hotel management systems

Opera PMS

First Aid

Night audit processes

Education

Advanced First Aid Certificate

Tools

Opera PMS

Job description

Village Roadshow Theme Parks is seeking an enthusiastic Duty Manager to lead our Front Office team at Sea World Resort on the Gold Coast. You’ll ensure seamless guest experiences from check-in to check-out while coaching staff and maintaining service standards in a fast-paced, 24/7 operation.

Leaders with a strong hotel/ resort background, Opera PMS experience and advanced first aid will thrive here. Enjoy unbeatable perks, development opportunities and a vibrant, iconic destination for guests