Front Office Duty Manager | Monarto Safari Resort

Hospitality & Guest Experience; Adelaide; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Staff Meals

Journey Beyond group discounts

Discount on hotel accommodation & food

Employee Assistance Program

Career progression opportunities

Job summary

Journey Beyond's Monarto Safari Resort is seeking a dedicated Front Office Manager to lead all aspects of the front desk and guest services, ensuring a memorable stay for guests in South Australia.

You will manage workload, coach your team, handle guest inquiries, and respond to emergencies, with a focus on delivering exceptional hospitality and operational excellence.

Qualifications

• Experience as a Duty Manager in a hotel setting.
• First Aid and CPR certification.
• RSA certification for alcohol service.
• Excellent communication and problem solving skills.
• Knowledge of NewBook is desirable but not essential.
• Available to work nights, weekends and public holidays.

Responsibilities

• Provide high quality guest service by managing guest experiences and hotel operations.
• Prioritise workload and allocate tasks to ensure the team delivers memorable experiences.
• Develop the team’s skills to drive results and improve hotel performance.
• Hold authentic conversations with guests to resolve issues and concerns.
• Be the first point of contact for any critical emergency situations.

Skills

Duty Manager experience

Communication skills

Problem solving

Availability for nights/weekends/hols

Education

First Aid & CPR certification

RSA certification

NewBook knowledge (desirable)

Tools

NewBook

Job description

About Us

With spacious and thoughtfully designed rooms and suites, expanding into an additional 20 luxurious tents and a private lodge, the Monarto Safari Resort caters to those seeking an escape from the everyday. Located less than an hour from Adelaide, the resort and the lodge serves as the perfect base for a family getaway or a romantic weekend.

About Journey Beyond

Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other.

The group was formed in 2016 and now includes:

Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.

Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.

Experiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours, and Island Connections: Bruny Island, the Whitsundays, K’gari, Darwin -Mandorah, Tiwi Islands and Groote Eylandt.

About the Role

Under the direction and guidance of the Front Office Manager, you will lead and oversee all aspects of Front Office, to deliver a unique and exceptional guest experience at Monarto Safari Resort.

Your tasks will mostly involve:

• Providing high quality guest service by managing guest experiences and hotel operations
• Prioritising workload including task allocation to ensure your team deliver memorable experiences
• Developing your team’s skills to drive results that positively impact on hotel performance
• Having authentic conversations with guests to resolve issues, queries or concerns
• Being first point of contact for any critical emergency situations

About you

The successful candidate will have:

• Duty Manager experience in a hotel setting with a passion for delivering excellent guest services
• Knowledge in NewBook is desirable but not essential
• Excellent communication & problem solving skills
• Hold a valid visa with the right to work in Australia
• First Aid and basic CPR certification
• Responsible Service of Alcohol Certificate
• Availability to work nights, weekends and public holidays.

What we offer

• Opportunities for career progression
• Journey Beyond group discounts
• Discount on hotel accommodation & food and beverage offerings
• Staff Meals
• Employee Assistance Program