Front Office Duty Manager – Luxury Resort

Crystalbrook Collection Hotels; Byron Bay; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

50% F&B discount across Crystalbrook餐厅

$99 room rates for staff and family

Enhanced parental leave

Sustainability initiatives

Internal mobility program

Online learning and career development

Team engagement events

Job summary

Crystalbrook Collection is seeking a Duty Manager - Front Office Byron Bay to oversee the Front Office team and guest experience in a luxury setting. The role ensures smooth shifts, accurate administration, and excellent service delivery across check-in/out and related processes.

Ideal candidates bring recent Front Office management in high-end hotels, strong IT and Opera PMS skills, and a hospitality qualification, with full Australian working rights.

Qualifications

• Recent and demonstrable Front Office Management experience in high-end hotels.
• Strong leadership and guest-service standards.
• Relevant tertiary qualification in Hospitality/Hotel Management.

Responsibilities

• Oversee Front Office shifts to ensure smooth, efficient operations.
• Manage check-in/check-out processes and administration.
• Communicate with internal and external stakeholders effectively.

Skills

Front Office Management

Leadership

Customer Service

IT Skills

Opera PMS

Education

Bachelor's in Hospitality/Hotel Management

Tools

Opera PMS

Job description

Crystalbrook Collection is seeking a Duty Manager - Front Office Byron Bay to oversee the Front Office team and guest experience in a luxury setting. The role ensures smooth shifts, accurate administration, and excellent service delivery across check-in/out and related processes.

Ideal candidates bring recent Front Office management in high-end hotels, strong IT and Opera PMS skills, and a hospitality qualification, with full Australian working rights.