Front Office Duty Manager — Lead Guest Experience

Accorhotel; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Accor’s boutique Hotel Woolstore 1888 in Darling Harbour seeks a motivated Duty Manager to lead front office operations and guests’ experiences on shift. You’ll direct reception, reservations and guest services, modeling service excellence and hospitality in a fast-paced setting.

You’ll balance operational leadership with guest engagement, ensuring a warm and memorable stay for every guest, while supporting rostering and cross‑department collaboration as needed.

Qualifications

• 2–4 years’ experience in hotel operations with leadership exposure.
• Strong passion for hospitality and guest experiences.
• Confident communication and rapport building.
• Calm, adaptable and solution-focused in busy environments.
• Working knowledge of PMS systems (Opera Cloud or similar).
• Availability for rotating roster including evenings, weekends and public holidays.

Responsibilities

• Lead daily front office operations as shift leader across all guest touchpoints.
• Support and coach the team to deliver consistently high service standards.
• Manage guest feedback and service recovery with confidence and care.
• Oversee reservations accuracy and support revenue performance.
• Ensure clear communication and coordination across hotel departments.
• Contribute to a positive, collaborative and guest-focused team culture.
• Assist with rostering and day-to-day operational planning.
• Provide flexible support across hotel operations when required.

Skills

Leadership

Guest experience

Communication

Problem solving

Tools

PMS Opera Cloud

Job description

Accor’s boutique Hotel Woolstore 1888 in Darling Harbour seeks a motivated Duty Manager to lead front office operations and guests’ experiences on shift. You’ll direct reception, reservations and guest services, modeling service excellence and hospitality in a fast-paced setting.

You’ll balance operational leadership with guest engagement, ensuring a warm and memorable stay for every guest, while supporting rostering and cross‑department collaboration as needed.