Duty Manager

Accorhotel; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Accor’s boutique Hotel Woolstore 1888 in Darling Harbour seeks a motivated Duty Manager to lead front office operations and guests’ experiences on shift. You’ll direct reception, reservations and guest services, modeling service excellence and hospitality in a fast-paced setting.

You’ll balance operational leadership with guest engagement, ensuring a warm and memorable stay for every guest, while supporting rostering and cross‑department collaboration as needed.

Qualifications

• 2–4 years’ experience in hotel operations with leadership exposure.
• Strong passion for hospitality and guest experiences.
• Confident communication and rapport building.
• Calm, adaptable and solution-focused in busy environments.
• Working knowledge of PMS systems (Opera Cloud or similar).
• Availability for rotating roster including evenings, weekends and public holidays.

Responsibilities

• Lead daily front office operations as shift leader across all guest touchpoints.
• Support and coach the team to deliver consistently high service standards.
• Manage guest feedback and service recovery with confidence and care.
• Oversee reservations accuracy and support revenue performance.
• Ensure clear communication and coordination across hotel departments.
• Contribute to a positive, collaborative and guest-focused team culture.
• Assist with rostering and day-to-day operational planning.
• Provide flexible support across hotel operations when required.

Skills

Leadership

Guest experience

Communication

Problem solving

Tools

PMS Opera Cloud

Job description

Company Description

Step into one of Sydney’s most unique boutique hotels, where heritage character meets contemporary design in the heart of Darling Harbour. Hotel Woolstore 1888 is a beautifully restored former wool store, now home to 90 individually designed guestrooms, a vibrant neighbourhood restaurant and bar, and dynamic event spaces that attract both local and international travellers.

As part of Accor’s Handwritten Collection, the hotel is built on storytelling, individuality and genuine hospitality. Every guest experience is personal, memorable, and shaped by a passionate team who bring the building’s rich history to life through service.

Job Description

We are seeking a motivated and service-focused Duty Manager to join our Front Office leadership team.

This is a hands-on leadership role where you will be the key point of contact on shift, ensuring smooth daily operations across reception, reservations and guest services. You’ll lead by example, supporting the team to deliver seamless, personalised experiences from arrival through to departure.

Working in a fast-paced boutique environment, you’ll balance operational leadership with guest engagement, helping to create a warm and memorable stay experience for every guest.

In this role, you will:

• Lead daily front office operations as shift leader across all guest touchpoints
• Support and coach the team to deliver consistently high service standards
• Manage guest feedback and service recovery with confidence and care
• Oversee reservations accuracy and support revenue performance
• Ensure clear communication and coordination across hotel departments
• Contribute to a positive, collaborative and guest-focused team culture
• Assist with rostering and day-to-day operational planning
• Provide flexible support across hotel operations when required

Qualifications

We’re looking for someone who brings:

• 2–4 years’ experience in hotel operations with leadership exposure
• Strong passion for hospitality and delivering standout guest experiences
• Confident communication skills with the ability to build rapport quickly
• Calm, adaptable and solution-focused approach in a busy environment
• Working knowledge of PMS systems (Opera Cloud or similar preferred)
• Availability for a rotating roster including evenings, weekends and public holidays

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.