Front Office Director

Safran; Sydney; Sur place; AUD 210 000 - 320 000; Plein temps

Avantages offerts par ce poste

Collab culture

Innovation

Diversity & inclusion

5 weeks annual leave

Onsite parking Bankstown Airport

Training & career growth

Résumé du poste

Safran Helicopter Engines Australia seeks a Front Office Director to lead sales, business development and customer support. Reporting to the Managing Director, you will drive commercial performance, engagement strategy and service excellence across the product portfolio, aligning with corporate goals.

You will manage cross-functional teams, pursue new markets in Australia and nearby regions, and ensure robust partnerships while upholding aviation standards and governance.

Qualifications

• Commercial leadership experience in aviation/aerospace environments.
• Bachelor's degree in Business, Engineering or Aviation.
• Experience leading senior commercial or sales teams and delivering revenue growth.
• Experience with contract negotiations, pricing, budgeting and forecasting.
• Ability to develop and execute strategic business plans and identify growth opportunities.
• Knowledge of aviation operations and relevant regulations.
• Willingness to undertake domestic and international travel.

Responsabilités

• Lead Front Office function: sales, business development and customer engagement across SAFRAN Helicopter Engines Australia portfolio.
• Develop and execute commercial strategies delivering sustainable revenue growth and market share.
• Build and maintain relationships with customers, partners and stakeholders for long-term partnerships.
• Identify opportunities and growth initiatives to expand Safran's presence in Australia and the region.
• Lead complex commercial negotiations and strategic account planning.
• Oversee customer support and field service operations delivering high-quality support.
• Develop high-performing teams and foster accountability and collaboration.
• Use CRM data and market insights to drive decisions and performance.
• Ensure compliance with policies, quality standards, aviation regulations and risk management.

Connaissances

Commercial leadership

Sales leadership

CRM experience

Aviation sector

Stakeholder engagement

Change management

Formation

Bachelor's degree in Business/Engineering/Aviation

Outils

CRM systems

Description du poste

Front Office Director

Job details

General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

Safran Helicopter Engines is the world leader in helicopter engines and the only manufacturer exclusively specialized in this market. Operating worldwide, the company employs 6,100 people, serves more than 2,500 customers across 155 countries, and has over 21,500 engines in service.

Reference number

FOD1026-190180

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Front office

Job title

Front Office Director

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

We are seeking an experienced and commercially astute Front Office Director to join Safran Helicopter Engines Australia. Reporting directly to the Managing Director, this executive leadership role is responsible for driving the commercial performance, customer engagement strategy and technical support activities across our product portfolio. Leading the Front Office function, you will oversee sales, business development and customer support teams, setting strategic direction, delivering sustainable growth and ensuring the highest levels of customer satisfaction. Working closely with the Managing Director and broader leadership team, you will align commercial objectives with organisational priorities, identify new market opportunities and strengthen long-term customer partnerships. Success in this role will require a combination of strategic vision, commercial acumen, customer focus and inspirational leadership, with a proven ability to build high-performing teams and deliver exceptional business outcomes in a dynamic and highly technical environment.

Key Responsibilities

• Lead the Front Office function, driving sales performance, business development and customer engagement across SAFRAN Helicopter Engines Australia's product and service portfolio.


• Develop and execute commercial strategies that deliver sustainable revenue growth, increased market share and long-term business success.


• Build and maintain strong relationships with customers, partners and key stakeholders, ensuring exceptional customer satisfaction and long-term partnerships.


• Identify and pursue new business opportunities, market trends and growth initiatives to expand Safran's presence across Australia and the region.


• Lead complex commercial negotiations, contract management activities and strategic account planning.


• Oversee customer support and field service operations, ensuring the delivery of responsive, high-quality technical and commercial support.


• Manage and develop high-performing teams, fostering a culture of collaboration, accountability, continuous improvement and customer focus.


• Utilise commercial insights, CRM data and market intelligence to drive informed decision-making and business performance.


• Ensure compliance with company policies, quality standards, aviation regulations and risk management requirements.


• Collaborate with the Managing Director and Leadership Team to align commercial objectives with broader business goals and strategic priorities.


• Champion Safran's values and culture while supporting the ongoing development of people, processes and organisational capability.

But what else? (advantages, specificities, etc.)

Why Join Us

We offer more than a role; we offer the opportunity to build a long-term career within a globally recognised aerospace organisation:

• A collaborative, high-performance culture


• A commitment to innovation and continuous improvement


• A diverse and inclusive workplace where your ideas matter


• Competitive benefits including 5 weeks of annual leave, access to health programs after probation, and support through our holistic Employee Assistance Program (EAP)


• A convenient Bankstown Airport location with free onsite parking


• Ongoing training, development, and career pathways while contributing to world-class helicopter engine technology in a collaborative and inclusive workplace

Candidate skills & requirements

• Commercially driven leadership skills with a strong track record in sales, business development and customer relationship management within the aviation, aerospace, engineering or technical services sector


• Tertiary qualifications in Business, Engineering, Aviation or a related discipline, supported by substantial senior commercial leadership experience within aviation, aerospace, engineering or another highly technical industry.


• Proven success leading high-performing commercial or sales teams and delivering sustainable revenue growth.


• Strong commercial acumen, including experience with contract negotiations, pricing strategies, budgeting and forecasting


• Demonstrated ability to develop and execute strategic business plans, identify growth opportunities and build long-term customer partnerships.


• Sound understanding of aviation and/or engineering operations and relevant industry regulations.


• Exceptional stakeholder engagement, negotiation and influencing skills, with the ability to build credibility at all levels.


• Experience leading organisational change, developing talent and fostering a culture of accountability, collaboration and continuous improvement.


• Strong analytical and decision-making skills, supported by experience using CRM systems and business performance data.


• Willingness to undertake domestic and international travel.

Job location

Oceania, Australia, New South Wales

City (-ies)

Wackett Street, Bankstown Aerodrome, Sydney, Canterbury-Bankstown Council, Nouvelle Galles du Sud, 2

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 5 years