Front Office Coordinator – Floss Family Dental

Floss Family Dental; Brisbane; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Competitive pay + super

Full-time, permanent position

Regular team lunches, social events

Friendly, supportive team

Modern dental practice

Ongoing training and professional dev.

Immediate start available

Job summary

Floss Family Dental is seeking an experienced Front Office Coordinator for our Victoria Point practice. You will own the front desk, greet patients, manage bookings and coordinate with the clinical team to ensure a seamless patient experience.

We value reception experience and customer service excellence. The role suits someone who thrives in a fast-paced setting, enjoys teamwork, and is confident working independently. Dental reception experience is highly regarded but not essential.

Qualifications

• Has proven reception experience – essential.
• Is confident working independently in a busy environment.
• Has excellent communication and customer service skills.
• Is highly organised, reliable and great at multitasking.
• Takes initiative and has excellent attention to detail.
• Can remain calm and professional under pressure.
• Brings a positive attitude and enjoys being part of a team.
• Has dental reception experience (highly regarded but not essential).
• Has current, valid working rights in Australia – essential.

Responsibilities

• Managing busy appointment books and patient bookings.
• Answering calls, emails and patient enquiries.
• Coordinating treatment appointments and patient follow-ups.
• Processing payments, health fund claims and patient accounts.
• Working closely with dentists, OHT and dental assistants.
• Keeping reception organised and running efficiently.
• Taking initiative to ensure the smooth day-to-day operation of the front office.

Skills

Reception experience

Excellent communication

Customer service

Multitasking

Attention to detail

Calm under pressure

Team player

Job description

Front Office Coordinator – Floss Family Dental

Love a busy workplace, great people and a team that knows how to have fun? We'd love to hear from you!

Floss Family Dental is looking for an experienced, confident and enthusiastic Front Office Coordinator to join our Victoria Point team.

We're looking for someone who thrives in a fast-paced environment, loves working with people and can confidently manage the front office independently.

Previous reception experience is essential. Dental experience is highly regarded but not essential.

Love a busy workplace, great people and a team that knows how to have fun? We'd love to hear from you!

Floss Family Dental is looking for an experienced, confident and enthusiastic Front Office Coordinator to join our Victoria Point team.

We're looking for someone who thrives in a fast-paced environment, loves working with people and can confidently manage the front office independently.

Previous reception experience is essential. Dental experience is highly regarded but not essential.

About the Role

You'll be the friendly face of our Victoria Point practice, taking ownership of the front office and ensuring every patient has a great experience.

Key responsibilities:

• Managing busy appointment books and patient bookings

• Answering calls, emails and patient enquiries

• Coordinating treatment appointments and patient follow-ups

• Processing payments, health fund claims and patient accounts

• Working closely with our dentists, OHT and dental assistants

• Keeping reception organised and running efficiently

• Taking initiative to ensure the smooth day-to-day operation of the front office

About You

We're looking for someone who:

• Has proven reception experience – essential

• Is confident working independently in a busy environment

• Has excellent communication and customer service skills

• Is highly organised, reliable and great at multitasking

• Takes initiative and has excellent attention to detail

• Can remain calm and professional under pressure

• Brings a positive attitude and enjoys being part of a team

• Has dental reception experience (highly regarded but not essential)

• Has current, valid working rights in Australia – essential

About Us

At Floss Family Dental, we're more than just a dental practice – we're a team that works hard, supports each other and knows how to have fun!

Our busy Victoria Point clinic is home to three dentists, an Oral Health Therapist and a fantastic clinical team.

We pride ourselves on delivering exceptional patient care while creating a positive, friendly workplace where everyone feels valued.

We're looking for someone who will fit into our team, bring positive energy to the practice and take pride in their role.

Benefits

• Competitive pay + super, depending on experience

• Full-time, permanent position

• Regular team lunches, social events and celebrations

• Friendly, supportive and close-knit team

• Modern, well-established dental practice

• Ongoing training and professional development

• Immediate start available