Front Office Coordinator - Upper Coomera

Nova Dental Group; Gold Coast City; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Free onsite parking

Long-term growth opportunities

Job summary

Nova Dental Implant Centre on the Gold Coast is seeking a confident Front Office Coordinator to join the Upper Coomera team. You will be at the heart of the patient experience and the daily front office operations.

You will manage bookings and patient enquiries, support scheduling with the clinical team, and help maintain a welcoming, professional practice environment. CareStack experience and dental workflow knowledge are highly regarded.

Qualifications

• Previous experience in a dental practice is essential.
• Strong understanding of dental terminology and patient workflows.
• Experience managing busy appointment books and enquiries.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Manage day-to-day coordination of the front office.
• Create a warm, professional experience for every patient.
• Handle patient enquiries, bookings and communications.
• Coordinate busy appointment books and support patient flow.
• Work with clinical team to maintain on-time schedules.
• Support treatment scheduling and patient follow-up.
• Coordinate communication between front office and clinical teams.
• Assist with daily workflow priorities and practice administration.
• Support complex treatment journeys and patient coordination.

Skills

Front Office Coordination

Appointment management

Customer service

Communication skills

Organisational skills

Multitasking

Team collaboration

Tools

CareStack

Dental workflows

Job description

At Nova Dental Implant Centre, we change lives through advanced dental implant treatment delivered with compassion, professionalism and excellence.

We are a premium, patient-centred organisation focused on creating an exceptional experience from the very first interaction through to treatment completion. Our team is passionate about delivering outstanding care while supporting patients through life-changing dental treatment journeys.

We’re looking for a confident, organised and patient-focused Front Office Coordinator to join our Upper Coomera team.

This is a key role within the practice, supporting the smooth day-to-day running of the front office while working closely with our clinical and leadership teams.

The Role

As our Front Office Coordinator, you'll be at the heart of the patient experience and daily operations of the practice.

You'll help ensure the front office runs smoothly, appointment books are well managed and patients feel welcomed, supported and informed throughout their journey.

Working closely with the Multi-Site Practice Manager, clinicians and broader practice team, you'll help coordinate patient flow and communication while keeping the day organised and running efficiently.

Your responsibilities will include:

• Managing the day-to-day coordination of the front office
• Creating a warm, professional and welcoming experience for every patient
• Managing patient enquiries, bookings and communication
• Coordinating busy appointment books and supporting efficient patient flow
• Working closely with the clinical team to help maintain smooth and on-time schedules
• Supporting treatment scheduling and patient follow-up
• Coordinating communication between the front office and clinical teams
• Assisting with daily workflow priorities and practice administration
• Supporting complex treatment journeys and patient coordination
• Helping to maintain a positive, collaborative and professional team environment

About You

To be successful in this role, you'll have:

• Previous experience working in a dental practice - this is essential
• A strong understanding of dental terminology, procedures and patient workflows
• Experience managing busy appointment books
• Excellent communication and customer service skills
• Strong organisational and time management skills
• The ability to multitask and remain calm in a fast-paced environment
• A proactive, solutions-focused approach
• Confidence working closely with both patients and clinical teams

Experience using CareStack software will be highly regarded, as will an understanding of dental implants and All-on-X workflows.

Why Join Us?

• Full-time position with long-term growth opportunities
• Supportive and energetic team culture
• Exciting new clinic initiatives and projects
• Free onsite parking
• Opportunity to take ownership and make the front office role your own
• A fast-paced environment where no two days are the same