Front Office Administration and Guest Services

Islevue Communities; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

Islevue Communities is seeking a welcoming Front Office Administration and Guest Services professional in Melbourne. The role focuses on delivering exceptional guest experiences at the park’s front desk, handling reservations, check-ins, and guest inquiries while supporting sales and marketing initiatives.

You will collaborate with housekeeping and maintenance to ensure quick room turnover and accurate revenue tracking.

Qualifications

• Excellent interpersonal & communication skills.
• Experience working within an accommodation-based business in a reception or front office capacity, managing reservations
• Competent using RMS 9.0+ or similar reservations management systems
• Strong customer-focus approach to business
• Competent using computer systems, including Microsoft Outlook and Excel.
• Police Clearance
• Attention to detail, flexible and reliable

Responsibilities

• Deliver a great guest experience from the front office.
• Be the face of the park, creating a positive impression during reservation, check-in and guest stay.
• Manage accommodation bookings, track and report revenue, and encourage return bookings.
• Respond to guest enquiries via face-to-face, telephone, email, and website requests.
• Actively support sales and marketing programs and activities.
• Handle payments, daily banking, invoice processing and Park Manager support functions.
• Work with Housekeeping and Maintenance to turn around rooms quickly; identify and attend to maintenance items.
• On quieter days, assist with cleaning/strip and/or clean short stay accommodation; total hours may increase by combining with cleaner shifts.
• Role could be split and offered as Part Time for suitable candidates

Skills

Interpersonal communication

Reservations management

Customer service

Outlook and Excel

Attention to detail

Tools

RMS 9.0+

Job description

Front Office Administration and Guest Services

Front office reception & guest services role at a fantastic Tourist Park.

We're a great team with passionate management seeking an outgoing, guest-focused team member.

Duties & Responsibilities

Your role will be in the front office area with your main responsibility to deliver a great guest experience.

You will be the "face of the park" and create a positive impression for our customers through the guest reservation process, check-in and guest stay. You will also manage accommodation bookings, tracking and reporting revenue figures and encouraging return bookings.

This role involves interacting continually with customers and maintaining strong engagement with a positive, professional and friendly approach.

Responding to guest enquiries and requests for information via a variety of mediums, including face-to-face, telephone, email, and website requests.

Actively supporting any sales and marketing programs and activities.

There will be a financial portion to the role from handling payments to managing the daily banking process and various other accounts, invoice processing and support functions to the Park Manager.

Working with the Housekeeping and Maintenance teams to ensure all rooms are turned around quickly and maintenance items are identified and attended to as soon as possible.

There will be a cleaning component to the role, depending on occupancy levels and cleaner rostering, and on quieter days there will be a requirement to strip and or clean short stay accommodation. There is an ability to increase total hours by combining the role with additional cleaner only shifts.

While we have a full time role requirement, the role could be split and offered on a Part Time basis for a suitable candidate

Your Skills & Experience

Excellent interpersonal & communication skills

Experience working within an accommodation-based business in a reception or front office capacity, managing reservations

Competent using RMS 9.0+ or similar reservations management systems

Strong customer-focus approach to business

Competent using computer systems, including Microsoft Outlook and Excel.

Police Clearance

Attention to detail, flexible and reliable

Job Types: Full time or Part-time

Schedule:

8 hour shift

Day shift

Work Authorisation:

Australian citizenship, permanent residency, or valid work visa (Required)