Front Of House Team Member

Amazing Graze Flowers; Melbourne; On-site; AUD 36,000 - 37,000; Part time

Benefits offered by this job

Staff discounts

On-the-job training

Flexible scheduling

Job summary

Amazing Graze Flowers is hiring for a Front of House / Tearoom role with immediate start. Join a busy tearoom and adjoining florists shop, where you’ll greet customers, take orders, and support basic floristry tasks as needed.

Flexible weekend availability and on-site work underpin a friendly, hands-on team environment. You will handle till operations, phone enquiries, and bookings, while maintaining a clean, welcoming space and ensuring great coffee and light food service.

Qualifications

• Customer-focused, friendly, and reliable.
• Comfortable answering phone enquiries and handling bookings.
• Ability to multi-task and adapt between tearoom and shop duties.

Responsibilities

• Greet and serve customers in the tearoom; prepare and serve hot drinks and light food items.
• Operate the till, take phone orders and enquiries, and manage bookings.
• Maintain cleanliness and presentation of the tearoom and front-of-house areas.
• Assist with basic floristry customer service tasks when required.
• Follow food hygiene and safety procedures; restock supplies and assist with opening/closing duties.

Skills

Customer service

Phone etiquette

Multi-tasking

Weekend availability

Barista experience

Tools

POS system

Job description

Title: Front of House / Tearoom— Immediate start
Location: 524 Mt Alexander road ASCOT VALE
Hours: Part-time / Days & shifts
Start: Immediate

About us

We’re a busy Tearoom with an adjoining florists shop serving online booking and walk-in customers, food and drinks. We pride ourselves on friendly service, great coffee and beautiful shop presentation. We’re looking for a reliable front-of-house team member who can also answer phone enquiries and be flexible to help with basic flower-shop duties when needed.

Key responsibilities

• Greet and serve customers in the tearoom; prepare and serve hot drinks and light food items
• Operate the till, take phone orders/enquiries and manage bookings with a polite telephone manner
• Maintain cleanliness and presentation of the tearroom and front-of-house areas
• Assist with basic floristry customer service tasks (taking orders, packaging, handing over purchases) when required
• Follow food hygiene and safety procedures; restock supplies and assist with opening/closing duties

Requirements

• Customer-focused, friendly and reliable
• Comfortable answering phone enquiries and handling bookings
• Ability to multi-task and adapt between tearroom and shop duties
• Willingness to work weekends/occasional early starts/seasonal peaks
• Basic food hygiene certification and barista experience are advantageous but not essential (training can be provided)

Desirable

• Barista / coffee-making skills (desirable, not essential)
• Previous front-of-house or retail experience
• Experience assisting in a flower shop (an advantage)
• Driving licence (if role involves occasional local deliveries)

We offer

• Competitive pay
• On-the-job training across tearroom and basic floristry tasks
• Staff discounts and a supportive team
• Flexible scheduling where possible

Pay: $26.44 – $27.00 per hour

Expected hours: 15.0 – 30.0 per week

Work Location: In person