Front of House Team Leader

The Salvation Army; Western Australia; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

NFP salary packaging benefits

Entertainment Benefits

Employee Assistance Program

Flexible leave and development

Parental leave provisions

Purchase leave scheme

Professional development and career-成长

Job summary

The Salvation Army is seeking a Front of House Team Leader for The Beacon in Perth, WA. This permanent full-time role leads intake, assessment, and a multidisciplinary team to deliver client-centred homelessness services.

You will collaborate with Centre Management to align operations with strategic priorities and ensure quality outcomes. You will bring a Diploma or equivalent in Social Work or related field, plus demonstrated leadership, homelessness experience, and strong stakeholder

Qualifications

• Diploma or equivalent in Social Work, Social Welfare, Community Development or related field, or significant sector experience.
• Experience leading and supervising teams.
• Experience working within homelessness, housing or related community service settings.
• WA driver’s licence and valid background checks may be required.

Responsibilities

• Lead and oversee the day-to-day operations of the Front of House function.
• Provide leadership, coaching and supervision to a multidisciplinary team.
• Ensure service delivery targets and client outcomes are achieved.
• Foster a culture of collaboration, accountability and continuous improvement.
• Build and maintain strong relationships with community partners, stakeholders and referral networks.
• Respond to complex client presentations and support staff in managing risk and challenging situations.
• Monitor service performance, client data and reporting requirements.
• Support implementation of operational processes, policies and systems.
• Contribute as a member of The Beacon leadership team.
• Champion best practice and the National Homelessness Stream Model of Care.

Skills

Team leadership

Stakeholder engagement

People management

Communication

Risk management

First Aid CPR

Working with Children Check

WA driver’s licence

Education

Diploma or equivalent in Social Work/Community Services

Job description

Number of Positions Available: 1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here - providing support, safety, community, and opportunity.

Front of House Team Leader

The Beacon | Perth, WA

Permanent Full Time SCHADS Level 6

Why this role matters

For people experiencing homelessness, the first interaction with a service can shape their entire journey. A welcoming environment, a compassionate response and timely access to support can make an immediate and lasting difference. As Front of House Team Leader at The Beacon, you will lead the team responsible for creating those critical first connections. Overseeing Intake and Assessment, Support Workers and the 21-Day Case Worker function, you will ensure people are met with dignity, respect and professional support from the moment they walk through the door. This is an opportunity to lead a passionate team, influence service delivery and contribute to one of Western Australia's leading homelessness services. As a member of the leadership team, you will play an important role in shaping operational excellence, fostering a positive team culture and improving outcomes for people experiencing or at risk of homelessness.

About the role

The Front of House Team Leader is responsible for overseeing the daily operations of all Front of House functions at The Beacon, including Intake and Assessment, Support Workers and the 21-Day Case Worker function. Reporting to the Centre Manager, you will lead a team of approximately 18 staff while ensuring service delivery aligns with strategic priorities, operational requirements and the National Homelessness Stream Model of Care. You will provide leadership, coaching and support to your team, promote reflective practice and continuous improvement, develop strong stakeholder relationships and work collaboratively with fellow leaders to ensure a coordinated and client-centred approach to service delivery. This role also includes responsibility for roster management and participation in an on-call leadership roster. This permanent full-time position within The Beacon Emergency Accommodation and Referral Support Service, reporting to the Centre Manager. Pay is in accordance with a SCHADS Level 6.

How you will make an impact

• Lead and oversee the day-to-day operations of the Front of House function.
• Provide leadership, coaching and supervision to a multidisciplinary team.
• Ensure service delivery targets and client outcomes are achieved.
• Foster a culture of collaboration, accountability and continuous improvement.
• Build and maintain strong relationships with community partners, stakeholders and referral networks.
• Respond to complex client presentations and support staff in managing risk and challenging situations.
• Monitor service performance, client data and reporting requirements.
• Support implementation of operational processes, policies and systems.
• Contribute as a member of The Beacon leadership team.
• Champion best practice and the National Homelessness Stream Model of Care.

What you will bring

• Tertiary qualifications (minimum Diploma) in Social Work, Social Welfare, Community Development or a related field, or significant equivalent sector experience.
• Demonstrated experience leading and supervising teams.
• Experience working within homelessness, housing or related community service settings.
• Strong people leadership skills with the ability to motivate, coach and develop others.
• Experience managing complex client presentations and risk.
• Excellent stakeholder engagement and relationship management capabilities.
• Strong communication, problem-solving and decision-making skills.
• Ability to balance operational requirements with a person-centred approach.
• WA driver's licence.
• Working with Children Check.
• First Aid Certificate with CPR.

What we offer

• NFP salary packaging benefits (up to $15,900 tax free) and Entertainment Benefits ($2,650 tax free).
• Employee Assistance Program providing confidential counselling and support for you and your family.
• Financial, retail and lifestyle discounts.
• Discounted health and fitness memberships through Fitness Passport.
• Up to 8 weeks of leave per year through our purchase leave scheme.
• Generous parental leave provisions.
• Up to 5 days paid leave each year to support a Salvation Army program or activity.
• Ongoing professional development and leadership development opportunities.
• A supportive and values-driven culture committed to making a meaningful impact in the lives of people experiencing homelessness.

We value Integrity, Compassion, Respect, Diversity, and Collaboration

At the Salvos, we believe in doing good that transforms lives and futures for the better. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.

Volunteer Opportunities

Check out our volunteer opportunities here.

Find more information here.

Check out how we’re bringing some more good in the world.

We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you.