Front-of-House & Social Content Lead

Healthy People; Melbourne; On-site; AUD 36,000 - 60,000; Part time

Benefits offered by this job

Complimentary gym membership

Access to recovery/wellness spaces

Job summary

The Yard Gym Kew is seeking a Front of House Coordinator to lead member experience at our premium boutique studio. You will manage front-of-house operations, curate social content, and support coaching teams to deliver exceptional service in a fast-paced environment.

Ideal candidates are energetic, organized, and skilled in video/photography, with a passion for health and fitness and a knack for developing engaging content and strong member relationships.

Qualifications

• Confident communicator with a polished, friendly presence.
• Highly organised, reliable and proactive.
• Passionate about health, fitness and delivering exceptional experiences.
• Comfortable with admin tasks, systems (Mindbody, Microsoft Office, Canva) and multitasking.
• Skilled in video filming, photography and editing.
• Strong understanding of social media and engagement drivers.
• Confident in face-to-face sales and relationship building.
• Previous customer service or FOH experience (fitness preferred).

Responsibilities

• Front of House Operations: Welcome members with a warm, professional presence; Manage check-ins, opening procedures, and smooth session flow; Conduct gym tours and handovers to coaching team; Oversee Crèche operations for the 9:30am class; Maintain a clean, premium-standard environment.
• Social Media & Content Creation: Capture authentic gym-floor moments; shoot group training and behind-the-scenes content; Edit using CapCut, InShot, or Adobe Premiere Pro; Write engaging captions and respond to messages/comments; Stay across trends and create fast-turnaround content.
• Client Experience & Wellness Facilities: Deliver exceptional customer service; address feedback with professionalism; Manage enquiries and bookings for saunas and recovery spaces; Ensure wellness spaces are well maintained.

Skills

Front of House

Communication

Social media

Content creation

Sales & customer service

Event coordination

Team collaboration

Tools

Mindbody

Microsoft Office

Canva

CapCut

InShot

Adobe Premiere Pro

Job description

The Yard Gym Kew is seeking a Front of House Coordinator to lead member experience at our premium boutique studio. You will manage front-of-house operations, curate social content, and support coaching teams to deliver exceptional service in a fast-paced environment.

Ideal candidates are energetic, organized, and skilled in video/photography, with a passion for health and fitness and a knack for developing engaging content and strong member relationships.