Front of House Account Manager: Lead Talent & Rosters

Hotelstaff; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Bonus

Career progression

Job summary

Hotelstaff in Melbourne is seeking an Account Manager to lead our Front of House staffing portfolio. You will recruit, assess, and roster talent, build client relationships, and drive growth across major events and venues.

You will oversee on-site presence, ensure uniform standards and attitude checks, and collaborate with our team to deliver boutique service across the Melbourne hospitality market. Based on your track record, you will manage a desk, forecast demand, and propose new business

Qualifications

• Strong hands-on Front of House experience in supervisory or management roles.
• Ability to run practical skills assessments for talent (tray service, barista, bar flow).
• Experience with rostering and workforce management software.
• Excellent communication and administrative skills.
• Team player aligned with a high-standards culture.

Responsibilities

• Recruit talent and match to brand standards for venues and events.
• Roster and manage FoH teams across Melbourne venues and major events.
• On-site presence for uniform and attitude checks during shifts.
• Account manage FoH clients and grow new business opportunities where possible.

Skills

FoH supervision

Talent assessment

Roster planning

Client relationship

Office administration

Job description

Hotelstaff in Melbourne is seeking an Account Manager to lead our Front of House staffing portfolio. You will recruit, assess, and roster talent, build client relationships, and drive growth across major events and venues.

You will oversee on-site presence, ensure uniform standards and attitude checks, and collaborate with our team to deliver boutique service across the Melbourne hospitality market. Based on your track record, you will manage a desk, forecast demand, and propose new business