Front Desk Receptionist

HealthWISE; North Sydney Council; On-site; AUD 30,000 - 39,000; Full time

Job summary

Healthwise is a total health clinic promoting health and wellbeing via Osteopathy services at two locations in Sydney. The Front Desk Receptionist role is the heartbeat of Healthwise, the first and last person a patient sees, ensuring staff are friendly and professional.

You will look after patients' needs and support the office manager to keep the practice running smoothly. Key duties include greeting patients, managing the appointment book, handling payments and documents, and maintaining a

Qualifications

• Previous experience in a health practice reception.
• Excellent communication and phone manners.
• Experience with Medicare, HiCaps, Workcover and DVA desirable.
• Ability to work in a team and independently.
• Attention to detail and strong organisational skills.
• Able to work at both North Sydney or Eastwood locations.

Responsibilities

• Greet and liaise with patients and callers in a professional and friendly manner.
• Monitor and control the computer appointment book.
• Process payments and generate receipts, accounts and patient records.
• Balance end-of-day takings and maintain cash float.
• Generate letters and other documents for practitioners.
• Typing of general correspondence and word processing.
• Organise X-ray referrals.
• General tidying of the office and reception desk.

Skills

Reception experience

Communication skills

Medicare knowledge desirable

HiCaps knowledge desirable

Teamwork

Attention to detail

Time management

Problem solving

Independence

Location flexibility

Job description

Healthwise is a total health clinic promoting health and wellbeing via Osteopathy services at two locations in Sydney. The Front Desk Receptionist is the heartbeat of Healthwise, the first and last person a patient sees. The role is vitally important in ensuring staff are friendly and professional. The Front Desk Staff look after patients' needs and are responsible for maintaining the practice's image through careful application of the practice's procedures, working with other team members and the office manager to keep the practice running at its best. Attention to detail is imperative. The Front Desk Staff are also partly responsible for the physical maintenance of the practice including practice housekeeping, opening and closing the practice, regulating air conditioning and ventilation, watering plants and keeping rooms stocked of supplies.

Key responsibilities

• Greeting and liaising with patients and all other callers in a professional and friendly manner
• Monitoring and controlling the computer appointment book
• Processing payments and generating computer based receipts, accounts, patient records
• Balancing end of day takings, maintaining cash float
• Generating letters and other documents on behalf of practitioners
• Typing of general correspondence, word processing and other computer skills
• Organising X-ray referrals
• General tidying of the office and reception desk

About you

• Previous experience working in a reception role, ideally within a health practice
• Excellent communication skills and phone manner
• Experience with Medicare, HiCaps, Workcover and DVA desirable
• Ability to work as part of a team but also independently and autonomously
• Accuracy, attention to detail, organisation, time management and problem-solving skills
• Ability to work under pressure with a mature work ethic and strong organisational skills
• Available to work at both locations (North Sydney or Eastwood)

About us

Healthwise is a total health clinic promoting health and wellbeing via Osteopathy services at two locations in Sydney.