Front desk Reception

Diem Dental in East Melbourne; City of Melbourne; On-site; AUD 41,000 - 55,000; Full time

Benefits offered by this job

$30–40 per hour full time depending on

Job summary

Diem Dental in East Melbourne is seeking a Front Desk Receptionist / Patient Care Coordinator who brings warmth, professionalism, initiative, and strong character to our bespoke dental practice. This role goes beyond a transactional front desk, focusing on patient care, trust, and long-term health and quality of life.

You will welcome patients, manage appointments and communication, support the clinical team, and contribute to a calm, organized, high-standard environment while building lasting

Qualifications

• Previous dental reception experience is strongly preferred.
• Experience with high-level customer service, patient coordination, or premium service environments will be highly regarded.

Responsibilities

• Welcoming and caring for patients with professionalism and empathy
• Managing appointments, communication, and patient coordination
• Supporting the clinical team and contributing to smooth daily operations
• Helping maintain a calm, organised, high-standard environment
• Building long-term relationships with patients through genuine care and service

Skills

Customer service

Appointment scheduling

Communication

Team collaboration

Job description

Front Desk Receptionist / Patient Care Coordinator

Diem Dental – East Melbourne

At Diem Dental, we believe dentistry should be thoughtful, ethical, highly personalised, and focused on long-term health and quality of life.

We are a bespoke practice committed to delivering comprehensive, science-based dentistry with genuine care, attention to detail, and an exceptional patient experience. Our patients value trust, comfort, quality, and relationships — and so do we.

We are looking for an experienced and mature-minded Front Desk Receptionist / Patient Care Coordinator who brings warmth, professionalism, initiative, and strong character to our team.

This is not a “transactional” front desk role.
You will play an important part in helping patients feel cared for, understood, and supported throughout our journey with us.

What We Value

We are seeking someone who:

• Naturally creates warmth and connection with patients and team members


• Is ethical, trustworthy, dependable, and takes pride in doing things properly


• Has a positive outlook and approaches challenges with calmness and solutions


• Enjoys learning, improving, and growing professionally


• Understands the importance of communication, detail, and patient experience


• Works collaboratively and contributes to a supportive, respectful culture

About the Role

You will be responsible for:

• Welcoming and caring for patients with professionalism and empathy


• Managing appointments, communication, and patient coordination
  
• Supporting the clinical team and contributing to smooth daily operations


• Helping maintain a calm, organised, high-standard environment


• Building long-term relationships with patients through genuine care and service

What We Offer

• A highly regarded East Melbourne practice with a loyal and appreciative patient base


• A supportive and respectful team culture


• An environment focused on quality, growth, and continuous improvement


• Long-term career stability and professional development


• Modern systems and a well-organised practice


• $30–40 per hour full time depending on experience

Experience

Previous dental reception experience is strongly preferred.
Experience with high-level customer service, patient coordination, or premium service environments will also be highly regarded.

If you are someone who values professionalism, meaningful patient care, and being part of a team striving for excellence, we would love to hear from you.