Dental Receptionist / Front Desk Coordinator

Victorian Dental Group; City of Melbourne; On-site; AUD 44,000 - 48,000; Full time

Job summary

Victorian Dental Group in Malvern East is seeking a friendly Dental Receptionist / Front Desk Coordinator to join our established team. This permanent full-time role offers four weekdays, no weekends, and a competitive hourly rate of $32–$35 plus super, depending on experience.

You’ll be the first point of contact, welcoming patients, managing calls and coordinating appointments, with training provided on CareStack and a supportive, collaborative practice environment.

Qualifications

• Experience in dental reception or assisting is preferred but not essential.
• Training in CareStack and practice systems provided.
• Must have appropriate Australian working rights.

Responsibilities

• Welcome patients and build genuine rapport.
• Manage phone calls, emails and appointment enquiries.
• Coordinate the appointment book and support patient flow.
• Process payments, accounts and HICAPS claims.
• Maintain accurate patient information and correspondence.
• Assist with treatment plans and appointment coordination.
• Communicate clearly with patients about next steps.
• Support clinical and admin teams with daily operations.

Skills

Warm & approachable

Communication skills

Organised

Phone & email etiquette

Computer literacy

Team player

Australian working rights

Tools

CareStack

Job description

Dental Receptionist / Front Desk Coordinator

Malvern East | $32–$35 per hour plus super, depending on experience

Permanent Full-Time | 4-Day Week | No Weekends

Are you warm, organised and naturally good at making people feel welcome?

Victorian Dental Group is looking for a Dental Receptionist / Front Desk Coordinator to become an important part of our established Malvern East team.

We’re an independent, multidisciplinary dental practice where patients are known by name and thoughtful care genuinely matters. You’ll join a friendly and experienced team with clear systems, supportive leadership and a shared commitment to providing an excellent patient experience.

Why you’ll enjoy working with us

• Permanent full-time position across four weekdays

• No weekend work

• Competitive pay based on your experience

• A stable, supportive and genuinely collaborative team

• Structured systems, clear responsibilities and a thorough induction

• Training provided in CareStack dental management software

• Modern, bright and calming practice environment

• Convenient access to public transport and all-day parking

• Friendly, respectful patients who value the care they receive

• Opportunities to develop your skills in patient and treatment coordination

About the role

You’ll be one of the first people our patients speak to and an important part of ensuring their experience feels welcoming, organised and seamless.

Your responsibilities will include:

• Welcoming patients and building genuine rapport

• Managing phone calls, emails and appointment enquiries

• Coordinating the appointment book and supporting efficient patient flow

• Processing payments, accounts and HICAPS claims

• Maintaining accurate patient information and correspondence

• Assisting with treatment plans and appointment coordination

• Communicating clearly with patients about their next steps

• Supporting the clinical and administrative team with day‑to‑day practice operations

About you

You may already be an experienced dental receptionist or dental assistant looking to move into a front‑office role. We’re also open to candidates from medical reception, professional services or premium customer‑service environments who have the right transferable skills.

You’ll be well suited to the role if you:

• Are warm, approachable and confident communicating with people

• Enjoy creating a positive and reassuring patient experience

• Are organised and comfortable managing competing priorities

• Communicate professionally by phone, email and in person

• Have strong computer literacy and attention to detail

• Take ownership of your work while enjoying being part of a team

• Have appropriate Australian working rights

Previous dental reception or assisting experience is highly regarded, but not essential for an exceptional candidate. Training in our practice systems and CareStack software will be provided.

About Victorian Dental Group

Victorian Dental Group is a modern boutique practice in Malvern East providing general, preventive and specialist dental care. We’re proud of the long‑term relationships we’ve built with our patients and the supportive, multidisciplinary team behind their care.

We’re looking for someone who wants more than simply a reception job, someone who would enjoy becoming a trusted and valued member of our practice.