Front Desk & Patient Experience Specialist

Harris Orthodontics

Sydney

In loco

AUD 52.000 - 64.000

Tempo pieno

8 giorni fa

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Descrizione del lavoro

Harris Orthodontics in Sydney is seeking a friendly Customer Service Representative and Receptionist to join our busy practice. You will be the first point of contact for patients, delivering exceptional service and providing essential front-desk support.

You will manage appointment scheduling, handle patient records with confidentiality, assist with health fund queries, and help patients navigate their treatment journey from initial contact to follow-up, while representing the practice across

Competenze

Proven experience in customer service.
Strong administrative skills.
Ability to manage patient information, schedules, and documentation efficiently.
Navigate the full patient journey from appointment scheduling to post-treatment follow-up.

Mansioni

Deliver outstanding customer service to patients in person, over the phone, and via digital channels.
Manage all aspects of the patient journey from initial contact to post-treatment follow-up.
Oversee appointment scheduling and ensure smooth coordination between patients and practitioners.
Administer patient records, ensuring information is accurate and confidential.
Assist patients with health fund queries, consent forms, treatment plans, and payments.
Support patients with queries to ensure a positive patient experience.
Represent the practice on social media channels.