Front Desk & Member Services Specialist

Greenbank Services Club; Hillcrest; On-site; AUD 42,000 - 54,000; Full time

Job summary

Greenbank Services Club in Queensland invites applications for a front of house role. You will manage member relationships, handle cash and gaming compliance, answer enquiries, make microphone announcements, and drive service standards to maximise patron satisfaction.

This hands-on position demands a decisive communicator with strong customer focus and the ability to coach a diverse team. Essential certificates include Responsible Service of Alcohol and Responsible Service of Gaming, with

Qualifications

• Knowledge of liquor and gaming regulations.
• Ability to engage a diverse membership with professionalism.
• Strong communication and customer-service focus.
• Experience in cash handling and front-of-house operations.

Responsibilities

• Maintain and develop relationships with members.
• Ensure compliance with liquor & gaming regulations.
• Maximise patron satisfaction by driving service standards.
• Answering phone calls and directing enquiries.
• Make microphone announcements.
• Answer enquiries from members.

Skills

Club activities knowledge

Compliance with legislation

Diversity communication

Customer-service communication

Time management

Immaculate presentation

Job description

Greenbank Services Club in Queensland invites applications for a front of house role. You will manage member relationships, handle cash and gaming compliance, answer enquiries, make microphone announcements, and drive service standards to maximise patron satisfaction.

This hands-on position demands a decisive communicator with strong customer focus and the ability to coach a diverse team. Essential certificates include Responsible Service of Alcohol and Responsible Service of Gaming, with