Experienced Gaming Supervisor

Greenbank RSL; Hillcrest; On-site; AUD 55,000 - 75,000; Full time

Job summary

Greenbank Services Club is seeking motivated supervisors to join our team and lead a dynamic front-of-house operation. You will oversee daily service, drive standards, and manage a team to deliver exceptional guest experiences on a large gaming floor and venue.

Ideal candidates have at least 2 years in a similar role, strong leadership, and a clear understanding of compliance with liquor and gaming regulations. Flexibility to work 7 days, including public holidays, is essential.

Qualifications

• Minimum 2 years of experience in a similar role.
• Front of house, hands-on role with cash handling.
• Ability to communicate with a diverse member demographic.
• Flexible to work 7 days per week including public holidays.
• Eye for detail and understanding of compliance and legislation.

Responsibilities

• Maintaining and developing relationships with members
• Operation of 300 gaming machines
• Ensuring compliance with liquor & gaming regulations
• Providing direct feedback to management
• Maximising patron satisfaction by driving service standards
• Supervising & coaching a dynamic team
• Managing and leading as required to maintain an efficient department

Skills

Leadership skills

Communication skills

Time management

Organisational skills

Customer service excellence

Education

Responsible Service of Alcohol certificate

Responsible Service of Gaming Certificate

Job description

Greenbank Services Club has an exciting opportunity for motivated, committed and energetic supervisors to join our team!

About us ...

As a leading entertainment venue in SEQ,Greenbank Services Clubencompasses a 300 machine gaming floor, Gardens Café, Eats On Anzac restaurant, multiple function rooms & bars and a fully supervised Kids Club Room.Partnered with 5 star customer service, our members and guests will receive a customised experience upon each and every visit.

About the Role …

• Maintaining and developing relationships with members
• Operation of 300 gaming machines
• Ensuring compliance with liquor & gaming regulations
• Providing direct feedback to management
• Maximising the patron satisfaction levels by driving service standards
• Supervising & coaching a dynamic team
• Managing and leading as required to maintain an efficient department

Your role will be to enhance customer service, achieve individual and team KPIs, meet financial targets and coach and motivate your team.

A front of house, hands-on role, you will bring proven experience of floor operations including cash handling, staff management, a decisive personality and the ability to communicate with a diverse membership demographic. An eye for detail and a clear understanding of compliance and necessary legislation is imperative.

About you …

As someone with previous experience in the hospitality or a customer related industry, you will possess a passion for delivering excellent customer service. You will have a willingness to build long-termrelationships with customers and will have impeccable grooming, presentation and communication skills.

As a member of our team, you will have the skillset to work both independently and in a team environment. You will also need to have a flexible approach to shift work, 7 days per week, including public holidays.

To be successful in this role you would need to possess the following:

• Demonstrated strong leadership skills
• Knowledge of aspects of compliance with relevant legislation
• Proven ability to coach employees of all levels and abilities
• Proven ability to deal with a diverse demographic
• Ability to improve communications and form strong customer relations
• Effective time management and organisational skills
• Immaculate personal presentation and service

Requirements and Qualifications:

• Previous experience (minimum 2 years) in a similar role
• Responsible Service of Alcohol certificate
• Responsible Service of Gaming Certificate
• Comply with the current vaccine mandate as directed by Queensland Health
• Experience in conflict resolution and employee engagement
• Working rights in Australia

If you are ready to take on a new challenge, are passionate about customer service and recognise the tremendous opportunity that this role offers, we want to hear from you!