Receptionist

Greenbank RSL; Hillcrest; On-site; AUD 42,000 - 54,000; Full time

Job summary

Greenbank Services Club in Hillcrest, QLD, invites applications for a front-of-house Reception role. You will maintain member relationships, handle phone enquiries, assist with announcements, and ensure service standards across seven cuisines and events.

The role emphasizes cash handling, compliance with liquor and gaming regulations, and delivering exceptional guest experiences. Ideal candidates will have RSA and Gaming certificates, strong communications, and a hands-on, team-oriented approach

Qualifications

• Proven front-of-house operations and floor service experience.
• Cash handling experience with attention to detail.
• Strong communication with a diverse membership demographic.
• Knowledge of club activities and relevant legislation/compliance.

Responsibilities

• Maintaining and developing relationships with members.
• Ensuring compliance with liquor & gaming regulations.
• Maximising patron satisfaction by driving service standards.
• Answering phone calls and directing them to correct contact or answering enquiries.
• Microphone announcements.
• Answering all enquiries from members.
• Enhance customer service, achieve KPIs, meet financial targets, coach and motivate your team.

Skills

Customer service

Communication

Time management

Cash handling

Conflict resolution

Team coordination

Job description

Be Part of Something Bigger at Greenbank Services Club!
Join the passionate team behindYour Greenbank—a vibrant, newly renovated destination where community, culture, and entertainment come together. With 7 unique cuisines, lively new spaces, and free live entertainment, there's always something exciting happening. Come grow with us in an atmosphere that’s as dynamic as you are!

Greenbank Services Club has an exciting opportunity for motivated, committed and energetic staff to join our team!

About the Role …

As a part of the Reception team, you will be responsible for:

• Maintaining and developing relationships with members
• Ensuring compliance with liquor & gaming regulations
• Maximising the patron satisfaction levels by driving service standards
• Answering phone calls and directing them to correct contact or answering enquiries
• Microphone announcements
• Answering all enquiries from members

Your role will be to enhance customer service, achieve individual and team KPIs, meet financial targets and coach and motivate your team.

A front of house, hands-on role, you will bring proven experience of floor operations including cash handling, a decisive personality and the ability to communicate with a diverse membership demographic. An eye for detail and a clear understanding of compliance and necessary legislation is imperative.

To be successful in this role you would need to possess the following:

• Have an extensive knowledge of club activities
• Knowledge of aspects of compliance with relevant legislation
• Proven ability to deal with a diverse demographic
• Ability to improve communications and form strong customer relations
• Effective time management and organisational skills
• Immaculate personal presentation and service

Requirements and Qualifications:

• Responsible Service of Alcohol certificate
• Responsible Service of Gaming certificate
• Experience in conflict resolution and employee engagement
• Working rights in Australia

If you are ready to take on a new challenge, are passionate about customer service and recognise the tremendous opportunity that this role offers, we want to hear from you!