Duty Manager: Lead Guest Experience & Operations

Greenbank Services Club; Hillcrest; On-site; AUD 65,000 - 75,000; Full time

Job summary

Greenbank Services Club in Queensland is seeking a Duty Manager to help run the club's operations, gaming floor, and guest services. You will lead a team, maintain member relations, and drive high service standards to ensure a safe, enjoyable experience for patrons.

Ideal candidates have at least 2 years in a similar role, RSA and RSG certificates, and working rights in Australia. This is a hands-on management role requiring flexibility with weekends and public holidays.

Qualifications

• Previous Experience: A minimum of 2 years in a similar role.
• Certificates: RSA, RSG, Licensed Venue, Approved Manager Licence.
• Skills and Experience: Proficiency in conflict resolution and employee engagement.
• Eligibility: Working rights in Australia.

Responsibilities

• Member Relations: Maintain and develop strong relationships with club members and ensure high member satisfaction.
• Customer Satisfaction: Maximize patron satisfaction by driving high service standards and positive guest experiences.
• Gaming Floor Management: Oversee and manage the gaming floor and ensure compliance with liquor and gaming regulations.
• Team Leadership: Mentor and lead a diverse staff team and foster a positive work environment.
• Operational Oversight: Manage operations of gaming, bingo, and food & beverage outlets for efficient performance.
• Feedback and Complaints Resolution: Address patron feedback and resolve queries or complaints to improve service.
• Effective Communication: Ensure clear communications within the venue with staff and patrons.

Skills

Member relations

Customer service

Conflict resolution

Employee engagement

Shift work

Education

RSA Certificate

RSG Certificate

Licensed Venue Certificate

Approved Manager License

Job description

Greenbank Services Club in Queensland is seeking a Duty Manager to help run the club's operations, gaming floor, and guest services. You will lead a team, maintain member relations, and drive high service standards to ensure a safe, enjoyable experience for patrons.

Ideal candidates have at least 2 years in a similar role, RSA and RSG certificates, and working rights in Australia. This is a hands-on management role requiring flexibility with weekends and public holidays.