Front Desk & Guest Experience Specialist

Pyramid Global Hospitality; Melbourne; On-site; AUD 32,000 - 46,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent to join our team at The Quadrangle Club. You will greet guests, manage check-in, and serve as the first point of contact for guests seeking information about the hotel, its amenities, and the local area.

The ideal candidate is engaging, has strong verbal and written communication skills, and can handle weekend and holiday shifts. You will work with other departments, maintain the house bank, and follow procedures for posting charges and

Qualifications

• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Skills

Customer service

Communication

Computer skills

Outgoing personality

Weekend availability

Job description

Pyramid Global Hospitality is seeking a Front Desk Agent to join our team at The Quadrangle Club. You will greet guests, manage check-in, and serve as the first point of contact for guests seeking information about the hotel, its amenities, and the local area.

The ideal candidate is engaging, has strong verbal and written communication skills, and can handle weekend and holiday shifts. You will work with other departments, maintain the house bank, and follow procedures for posting charges and