Front Desk & Customer Care - Part-Time (Growth Path)

Whitsunday Regional Council; Cannonvale; Hybrid; AUD 3,444,000 - 4,408,000; Part time

Benefits offered by this job

Weekly staff lunches

Employee discounts

Social club access

Job summary

Whitsunday Foodservice, based at the Cannonvale Depot, is seeking a friendly Customer Service front desk/receptionist. You will be the first contact for customers by phone, email and in person, handling order inquiries, processing payments and performing general admin tasks.

The role offers 25 hours per week, Monday–Friday from 10:30 am to 3:30 pm, with flexibility for start/finish times and potential growth into Sales Support.

Qualifications

• Experience in customer service or office settings.
• Strong communication skills across phone, email and in person.
• Proactive and detail oriented with good time management.

Responsibilities

• Be the first point of contact for customers via phone, email and in person.
• Respond to enquiries about orders, products, pricing, deliveries, and ETAs.
• Manage customer service inbox and incoming calls.
• Support order processing, amendments and urgent requests.
• Process payments and assist with general admin tasks.
• Assist walk-in customers and maintain front desk professionalism.
• Support online ordering and account queries.
• Monitor stock and suggest alternatives.
• Coordinate with purchasing, warehouse and sales teams.
• Maintain accurate customer records and systems.

Skills

Customer service

Administration

Office roles

Microsoft Office, Excel

Excellent communication

Tools

Microsoft Office

Excel

Job description

Whitsunday Foodservice, based at the Cannonvale Depot, is seeking a friendly Customer Service front desk/receptionist. You will be the first contact for customers by phone, email and in person, handling order inquiries, processing payments and performing general admin tasks.

The role offers 25 hours per week, Monday–Friday from 10:30 am to 3:30 pm, with flexibility for start/finish times and potential growth into Sales Support.