Customer Service (Front Desk/Reception)

Whitsunday Regional Council; Cannonvale; Hybrid; AUD 3,444,000 - 4,408,000; Part time

Benefits offered by this job

Weekly staff lunches

Employee discounts

Social club access

Job summary

Whitsunday Foodservice, based at the Cannonvale Depot, is seeking a friendly Customer Service front desk/receptionist. You will be the first contact for customers by phone, email and in person, handling order inquiries, processing payments and performing general admin tasks.

The role offers 25 hours per week, Monday–Friday from 10:30 am to 3:30 pm, with flexibility for start/finish times and potential growth into Sales Support.

Qualifications

• Experience in customer service or office settings.
• Strong communication skills across phone, email and in person.
• Proactive and detail oriented with good time management.

Responsibilities

• Be the first point of contact for customers via phone, email and in person.
• Respond to enquiries about orders, products, pricing, deliveries, and ETAs.
• Manage customer service inbox and incoming calls.
• Support order processing, amendments and urgent requests.
• Process payments and assist with general admin tasks.
• Assist walk-in customers and maintain front desk professionalism.
• Support online ordering and account queries.
• Monitor stock and suggest alternatives.
• Coordinate with purchasing, warehouse and sales teams.
• Maintain accurate customer records and systems.

Skills

Customer service

Administration

Office roles

Microsoft Office, Excel

Excellent communication

Tools

Microsoft Office

Excel

Job description

Job Description

Customer Service - Front Desk/Reception

Cannonvale | Full-Time | Stable & Consistent

We're looking for a friendly, organised and professional Customer Service team member to be the first point of contact for Whitsunday Foodservice, based at our Cannonvale Depot. Initially focused on customer service, this role also offers the opportunity to grow into Sales Support responsibilities over time as you build knowledge of our products, systems, and customers.

This position offers 25 hours per week, working Monday to Friday from 10:30 am to 3:30 pm, with some flexibility around start and finish times for the right candidate.

What You'll Do:

• Be the first point of contact for customers via phone, email, and in person, delivering friendly and professional service
• Respond to enquiries about orders, products, pricing, deliveries, and ETAs in a timely and accurate manner
• Manage incoming calls and the customer service inbox, ensuring nothing is missed
• Support order processing, amendments, add-ons, and urgent request
• Process payments and assist with general administration tasks, including mail and banking
• Support walk-in customers and contribute to a well-run, professional front desk environment
• Assist customers with online ordering, account queries, and troubleshooting issues
• Monitor stock availability, communicate out-of-stocks, and recommend suitable alternatives
• Liaise with purchasing, warehouse, and sales teams to ensure accurate information and smooth service delivery
• Maintain accurate customer records, systems, and spreadsheets

About the Employer

As a proud family-owned business with over 40 years of experience, we are deeply rooted in the local community. Operating out of our expanded warehouse and office in Cannonvale, we now employ a dedicated team of 60 staff members.

We are also part of the Countrywide Group, Australia's largest network of independent foodservice distributors. This affiliation provides us with robust national support from leading food manufacturers and suppliers across the country.

Our commitment to customer satisfaction drives us to go above and beyond, ensuring our clients have access to everything they need to succeed in their businesses. Beyond our professional excellence, we foster a supportive and inclusive work environment, featuring a vibrant social club and weekly staff lunches to bring our team together.

About the Candidate

• Previous experience in customer service, administration, or office roles
• Friendly, professional and confident communication (phone, email, and face-to-face)
• Strong time management and attention to detail
• Proactive, reliable, and able to work independently
• Comfortable using systems, Microsoft Office (especially Excel), and learning new tools
• Ability to build positive relationships with customers and team members
• Professional presentation and strong organisational skill
• Background or interest in Food and Hospitality highly desirable
• Experience with ERP or CRM system advantageous

Work Environment

• Stable Part-Time role, Monday to Friday! Enjoy your Weekends!
• Weekly staff lunches to keep you fueled and connected!
• Access to a vibrant employer-supported social club!
• Employee discounts on all our products!
• Career growth in a thriving, expanding business!
• Friendly and supportive team culture!

If you're looking for a stable role with long-term potential in a friendly, hardworking team - we'd love to hear from you., National

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