Front Desk & Community Services Coordinator

Austin Group; Melbourne; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Free & locally roasted coffee at the 


Salary packaging benefits

Flexible work environment

Unpaid leave flexibility

Annual leave loading 17.5%

Employee wellbeing initiatives

Job summary

Youth Projects in Melbourne’s west is seeking a Customer Service Officer to provide a warm, welcoming front-of-house experience and friendly, efficient support for youth services. You’ll handle enquiries, coordinate appointments and assist with everyday administration in a busy hub.

The role emphasises inclusivity, strong communication, and teamwork, with requirements for a Certificate III in Community Services or related study and Australian working rights.

Qualifications

• Experience in customer service and administration roles.
• Certificate III in Community Services or related study is required.
• Strong communication and interpersonal skills are essential.
• Excellent organisation and time management abilities.
• Comfort working with people from diverse backgrounds and situations.
• Ability to work independently while contributing to a team.

Responsibilities

• Create a warm, welcoming front-of-house experience for youth, visitors and staff.
• Assist young people and stakeholders with enquiries and connect them with the right contact.
• Manage reception, phone calls, appointments and meeting room bookings.
• Support the team with daily administration and accurate record keeping.
• Keep hub operations, supplies and visitor processes on track.
• Proactively problem-solve and improve the service experience.

Skills

Customer service

Administration

Communication

Organisational skills

Time management

Teamwork

Education

Certificate III in Community Services

Job description

Youth Projects in Melbourne’s west is seeking a Customer Service Officer to provide a warm, welcoming front-of-house experience and friendly, efficient support for youth services. You’ll handle enquiries, coordinate appointments and assist with everyday administration in a busy hub.

The role emphasises inclusivity, strong communication, and teamwork, with requirements for a Certificate III in Community Services or related study and Australian working rights.